ELLIOTT BABER
Oceanside,CA
Summary
Driven Customer Service Professional with more than 15 years of experience in B2B and B2C environments. Highly experienced in providing superior customer service, project managing, growing client accounts, order management, managing inventory, and more. Track record of hiring, training, and coaching team members. Passionate about joining an organization that values customer satisfaction, integrity, and teamwork.
Overview
19
19
years of professional experience
Work History
INSTALLATION COORDINATOR
Brown Safe Manufacturing
03.2023 - Current
- Act as liaison between client, installer, Vendors and sales teams to understand customer demand for new and pending purchase orders.
- Managed logistics for product delivery, optimizing routes and minimizing delays.
- Negotiated contract terms with vendors, including pricing, service level agreements, COI's, payment terms, and performance metrics.
- Maintained project files and documentation using Dropbox, CRM Systems, Excel and Outlook.
- Assisted with training new technicians on proper installation techniques and procedures for various projects in Multiple States.
- Coordinated installation schedules with clients and internal teams to ensure timely project execution.
SALES & SERVICE REPRESENTATIVE
Anchor Audio
07.2021 - 02.2023
- Drove B2B sales across the central U.S. region; consistently achieved 2% growth on 10 key accounts per month.
- Achieved monthly sales targets by proactively reaching out to potential clients and closing deals through effective communication and negotiation skills.
- Managed customer inquiries and provided tailored solutions to enhance satisfaction. Managed client accounts through HubSpot & Sage 300 ERP, processed purchase orders, created, analyzed and delivered detailed quotes, and monitored competitor pricing.
- Developed and maintained strong relationships with clients to foster loyalty and retention.
- Implemented new CRM tools, improving tracking of customer interactions and follow-ups.
MANAGER
Benjamin Moore
05.2016 - 07.2021
- Supervised and trained a team of 8 sales associates to drive a 20% increase in store sales over a 6 year period.
- Developed and executed strategic marketing campaigns, leading to a 15% increase in customer traffic and a 10% increase in average transaction value.
- Data entry through SAP, Microsoft Office, Word, Outlook and Excel. Process purchase orders and managed Vendor & 3rd party Accounts.
- Streamlined inventory management processes, ensuring timely availability of materials for production.
- Budget management by estimating costs, setting budgets, and monitoring expenses.
- Project management, planning & scheduling by determining project scope, goals, deliverables, and timelines.
SALES STORE MANAGER
Sherwin Williams
03.2013 - 01.2016
- Oversee overall business operations and managed labor, purchase orders, Inventory, productivity and safety.
- Increased store sales by 15% through developing and implementing targeted marketing strategies
- Created long- and short-term plans for contractors, including budgets, scheduling, and adhering to deadlines.
- Supervised profit-and-loss control, cash control, payroll, daily deposit verifications, and monthly cash audits.
- Established and maintained strong relationships with key vendors, negotiating favorable terms and pricing to improve profit margins for over 60 accounts.
- Project management, planning & scheduling by determining project scope, goals, deliverables, and timelines.
ASSISTANT MANAGER
Sherwin Williams
07.2007 - 03.2013
- Maintained 60 customer accounts and managed all retail sales operations, including hiring, performance evaluations, bank deposits, and inventory management
- Led team to enhance customer service and product knowledge across store operations.
- Trained sales employees on daily operations, product knowledge, and goal setting strategies
- Developed merchandising strategies based on product trend and managing in-store product displays, inventory levels, and promotional materials.
- Supervised profit-and-loss control, cash control, payroll, daily deposit verification's, and monthly cash audits.
Education
Diploma - Communication
Bradley Tech
06-2007
Skills
- Customer Relations
- Attention to detail
- Purchasing & Data Entry
- Customer Service & Support
- Team Leadership & Training
- HubSpot
- CRM
- Vendor Management
- Strategic thinking
- Microsoft office
- Excel
- Staff & Inventory Management
- Problem Solving
- Project Management
- Pricing Strategy
- SAP
- Salesforce
- ERP Software
- Order entry & processing
- Outlook
Timeline
INSTALLATION COORDINATOR
Brown Safe Manufacturing
03.2023 - Current
SALES & SERVICE REPRESENTATIVE
Anchor Audio
07.2021 - 02.2023
MANAGER
Benjamin Moore
05.2016 - 07.2021
SALES STORE MANAGER
Sherwin Williams
03.2013 - 01.2016
ASSISTANT MANAGER
Sherwin Williams
07.2007 - 03.2013
Diploma - Communication
Bradley Tech