Elliot Schwartz
Experience And Quality Coach
Skokie,IL
Summary
Well-qualified Engagement Manager with demonstrated understanding of data analytics, risk mitigation and utilization improvements. Skills include project, team and implementation management. Ready to bring 7 years of related experience to a challenging new role.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Event Producer
Luxe Catering
Chicago, IL
07.2022 - Current
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Managed events of 200-700 people.
Engagement Manager
SAP Ariba
Chicago, IL
07.2019 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used coordination and planning skills to achieve results according to schedule.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Established and tracked quality department goals and objectives.
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Increased customer satisfaction by resolving issues.
- Implemented new quality assurance and customer service standards.
- Monitored staff organization and suggested improvements to daily functionality.
- Recorded, analyzed and distributed statistical information.
- Evaluated interactions between associates and customers to assess personnel performance.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
Team Coordinator
SAP Fieldglass
Chicago, IL
02.2015 - 07.2019
- Managed team workload to reach targets for specific tasks.
- Trained, motivated and guided on-boarding members.
- Built strong relationships with customers through positive attitude and attentive response.
- Handled day-to-day office operations and resolved any conflicts.
- Assigned various tasks to group members according to skills and experience to achieve maximum productivity.
- Managed team workload to reach production targets.
- Delegated daily tasks, addressed employee questions and resolved scheduling issues.
- Worked with customer service to handle escalated customer issues.
- Supervised 15 staff and contractors.
- Developed process improvements and offered actionable solutions to correct recurring issues.
Technical Support Engineer
SAP Fieldglass
Chicago, IL
02.2015 - 10.2017
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed root cause analysis of reported issues to enact corrections.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
Education
Bachelor of Arts - Communication, Media And Theater
Northeastern Illinois University
Chicago 01.2010 - 11.2014
Skills
Data Analytics
undefinedTimeline
Event Producer
Luxe Catering
07.2022 - Current
Engagement Manager
SAP Ariba
07.2019 - Current
Team Coordinator
SAP Fieldglass
02.2015 - 07.2019
Technical Support Engineer
SAP Fieldglass
02.2015 - 10.2017
Bachelor of Arts - Communication, Media And Theater
Northeastern Illinois University
01.2010 - 11.2014
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