Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elliot Nikolao

San Lorenzo

Summary

Dynamic customer service professional with extensive experience at Seko Setups, adept at resolving conflicts and enhancing customer satisfaction. Proven skills in order processing and inventory management, combined with strong communication and problem-solving abilities, have consistently contributed to operational efficiency and positive client relationships.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Seko setups
San Leandro
02.2019 - 05.2022
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Conferred with customers by telephone or in person to provide information about products or services and take orders.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Answered phone calls
  • Replied to customer emails

Lift Truck Operator

Mohawk Industries Inc
Fremont
02.2012 - 01.2017
  • Will call
  • Customer service
  • Loading and offloading trucks
  • Answer phone calls
  • Customer support
  • Assisted with inventory control activities including cycle counts.
  • Employed hand signals to communicate effectively with coworkers operating transport vehicles and direct movements from floor.
  • Organized stockroom by placing items in designated areas.
  • Noted and recorded receipt of materials on drivers' paperwork.
  • Retrieved customer orders by locating them in the warehouse with the lift truck.
  • Prepared necessary paperwork such as bills of lading and delivery slips.
  • Operated forklift safely and efficiently throughout entire shift according to company guidelines and OSHA regulations.

Education

GED -

Tennyson High School
Hayward, CA
05-2003

Some College (No Degree) - Engineering Mechanics

WyoTech
Fremont, California

Skills

  • Customer service
  • Product knowledge
  • Order processing
  • Inventory management
  • Communication skills
  • Conflict resolution
  • Team collaboration
  • Active listening
  • Problem solving
  • Technical support
  • Positive and professional
  • De-escalation techniques
  • Call center procedures

Timeline

Customer Service Representative

Seko setups
02.2019 - 05.2022

Lift Truck Operator

Mohawk Industries Inc
02.2012 - 01.2017

GED -

Tennyson High School

Some College (No Degree) - Engineering Mechanics

WyoTech
Elliot Nikolao