Elliot Escobar
Rancho Santa Margarita
Summary
Dynamic IT professional with extensive experience at Collins Aerospace, excelling in AD management and VDI support. Proven track record in optimizing system performance and enhancing user experience, while effectively managing security tools and asset management. Strong communicator with a results-driven approach, adept at troubleshooting complex issues and implementing innovative solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Jr. Systems admin/EUS/T4 Tech
Collins Aerospace (RTX/Raytheon)
Chula vista
11.2020 - Current
- In depth troubleshooting of in house apps as well as extensive support for Aerospace engineering apps such as CATIA, MathLabs, Solidworks, Enovia, PREP.
- Custom bat and PS scripting depending on the user needs.
- Laboratory support for optometrics development for commercial, space and military equipment.
- This support involved assurance of all IT related equipment from hardware to software to function properly for the business needs.
- In charge of small site in Carlsbad CA, for all IT needs, from basic EUS to server/Network/deployments.
- This was a high security site managing extremely sensitive project information (Military and Space. NDA signed)
- MFA platform administration and deployment (SDO, DUO)
- AD account management.
- System imaging and development across several domains.
- Assisted in multiple domain unification migration process for 600+ users between different sites.
- End user assistance in a 'Walk In Center' model, attending the needs of several users on a daily basis, averaging 5 to 15 tickets a days, depending on the depth of their issues.
- Asset management (Service now)
Jr. Systems admin/EUC
Harman International
Costa Mesa
09.2017 - 11.2019
- Assesses the impact and supportability of standard solutions on the managed environment.
- UPS configuration/monitoring for data center.
- Develops configurations for new and existing devices and helps to ensure that supporting documentation reflects the full post-implementation configuration.
- Assesses technical deployment and operational requirements and develops a detailed implementation solution for complex environments.
- Managing Security tools such as Checkpoint Firewall, RSA Security.
- Support for 50+ onsite users as well as 30+ remote users.
- W7 – W10 Migration, developing implementation process as well as several images for different departments.
- Symphony summit ticket management, handling up to 80+ tickets weekly.
- MDT 2012 r2 server configuration.
- SEP, Marimba (Client & Server), WinMagic – SecureDoc, DLP, CrashPlan, Avecto.
- Polycom AV products (RealPresence 8800, RealPresence 500 , vvx 511).
- Team Lead for JD power Migrating to a new integrated system Microsoft office 365.
- Smart deploy image deployment as well as Dell Image assist for creating custom images thus deploying with the same.
- Dell DDP management for user data security, managing confidential and sensitive company information.
- Data center maintenance such as cable management.
- Primary emergency contact for Data Center issues such as server availability, HVAC failures, etc.
- Macintosh image deployment and Development. (Autodmg, DeployStudio)
Helpdesk/VDI Support Admin
Mazda North American Operations
Irvine
02.2015 - 09.2017
- Provide extensive support in the virtual environment, migration of assets from Legacy desktop to virtual.
- MS Office 365 migration support, thin clients.
- Tier I, II support.
- Migrated users on a daily basis (up to 15 users per day).
- VMHorizon management, creating and adding pools.
- Active directory user management and policy editing.
- Nightly reports.
- Direct end user interaction, performing light training for new environments.
- BMC Remedy ticketing system, logging up to 50 tickets per day.
- Provide level troubleshooting and resolution of end user incidents. (break fix)
- Maintain inventory (Asset management) and service logs.
- Provide technical guidance and one-to-one training to end users.
- Work closely with the Infrastructure team to ensure robustness, scalability, and applicability of solutions.
- Work with project teams and developers to ensure those teams understand compatibility with thin client and server-based computing architecture and requirements.
- Provide basic network troubleshooting and additional support to system administrators.
- Persuade and influence others through strong and comprehensive communication and diplomacy skills.
- Provides specialized services that are out of scope for the North America help desk, Mexico desktop support, e.g. business application support.
- Identify, analyze, and resolve the client's issue remotely using DameWare.
- Schedule and perform migration appointments with end users and track them in various information systems.
- Provides configuration for Cisco communication system.
Education
Master of Science - Applied Artificial Intelligence
University of San Diego
San Diego, CA01.2028
Bachelor - computer Science
University of California, Irvine
Irvine01.2015
Associates - computer science
Irvine Valley College
Irvine01.2012
Diploma -
Aliso Niguel HS
Aliso Viejo01.2009
Skills
- AD
- GP
- RDP
- SCCM
- USMT
- MS Azure
- MS O365
- ITSM
- VMware ESXI
- App Volumes
- MS Server 2008 - 2025
- W11
- W10
- W7
- WXP
- Mac OS
- AWS
- MDT
- SQL
- NAS
- Solarwinds
- Cisco
- Mitel
- Shortel
- Polycom
- VDI
- Citrix
- DDPE
- Dell Image Assist
- TCP IP
- HVAC
- CRM
- UPS
- Service Now TS
Certification
- Comptia A+
- Vmware VCP 6.5
Languages
- English, 2nd
- Spanish, Native
Certifications In Progress
- AWS Cloud practitioner/Solutions architect
- MS Teams Administrator Associate
- MC Azure AI Engineer Associate
Timeline
Jr. Systems admin/EUS/T4 Tech
Collins Aerospace (RTX/Raytheon)
11.2020 - Current
Jr. Systems admin/EUC
Harman International
09.2017 - 11.2019
Helpdesk/VDI Support Admin
Mazda North American Operations
02.2015 - 09.2017
Master of Science - Applied Artificial Intelligence
University of San Diego
Bachelor - computer Science
University of California, Irvine
Associates - computer science
Irvine Valley College
Diploma -
Aliso Niguel HS
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