Elliot Agyenim Boateng
Ajax,ON
Summary
Diligent Customer Service with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Overview
9
9
years of professional experience
Work History
Sales Associate
Lovekwama Ventures
11.2021 - 08.2024
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Prepared merchandise for sales floor by pricing or tagging.
Warehouse Packer
Bel-Aqua Company Limited Ghana
09.2020 - 09.2021
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Added packed boxes to conveyor belts for movement to shipping stations.
- Packed, weighed and shipped items per customer specifications.
- Organized items on racks, shelves and bins to maintain established order.
- Loaded merchandise into specific packages suited for product dimensions.
- Operated manual pallet jacks to move and store materials.
- Minimized product loss by reporting any damaged or missing items immediately upon discovery.
- Supported warehouse operations through cross-training in other departments such as receiving, order picking, and stocking shelves.
Stock Room Associate
Regina Kusi Enterprise
01.2016 - 08.2020
- Contributed to increased sales by promptly restocking shelves with high-demand items during peak shopping hours.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom, and store near shift close.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Promoted safe working environment in the stockroom through adherence to safety guidelines such as proper lifting techniques or pallet jack usage.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Received incoming merchandise and stored in correct stock locations.
- Kept work areas neat, clean and free from debris.
- Greeted store customers and discussed needs.
- Prepared pallets for shipment or use by sales floor employees.
- Maintained accurate inventory records, ensuring timely replenishment of stock and preventing product shortages.
- Maintained orderly stockroom for ease of retrieval.
Education
Associate of Arts - Business Administration
Toronto School of Management
Toronto, ON02-2026
Bachelor of Arts - Business Administration
University of Ghana
Accra, Ghana08-2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Cash Handling
- Packaging and Labeling
- Order Picking
- Attention to Detail
- Pallet Jack Handling
- Stacking and Staging
- Inventory Management
- Microsoft Excel
- Microsoft Outlook
- Rigid packaging
Languages
English
Full Professional
Timeline
Sales Associate
Lovekwama Ventures
11.2021 - 08.2024
Warehouse Packer
Bel-Aqua Company Limited Ghana
09.2020 - 09.2021
Stock Room Associate
Regina Kusi Enterprise
01.2016 - 08.2020
Associate of Arts - Business Administration
Toronto School of Management
Bachelor of Arts - Business Administration
University of Ghana
Similar Profiles
Hemal ShahHemal Shah
Project Manager at Pratham Ventures in collaboration with Syncoro VenturesProject Manager at Pratham Ventures in collaboration with Syncoro Ventures
Ege AğcaEge Ağca
Venture Capital Associate at twozero Ventures - Techone VC - Logo VenturesVenture Capital Associate at twozero Ventures - Techone VC - Logo Ventures
Omar MesallamOmar Mesallam
Investment Team Intern at Access Bridge VenturesInvestment Team Intern at Access Bridge Ventures
Tristan LawrenceTristan Lawrence
Security Officer at Hilton Markham Suites Conference Centre & SpaSecurity Officer at Hilton Markham Suites Conference Centre & Spa
Sahil AhmedSahil Ahmed
Store Associate at DollaramaStore Associate at Dollarama