Ellina Kim
Burnaby,BC
Summary
Dynamic professional with a proven track record in customer service and social media management, notably at Ryu's Taekwondo. Skilled in fostering positive relationships and enhancing engagement through strategic content creation. Excels in fast-paced environments, demonstrating exceptional multitasking and communication abilities. Achieved significant improvements in client satisfaction and online presence, showcasing a blend of hard and soft skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
IM Autobody LTD.
01.2018 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Waitress
Smoking Pig
03.2024 - 09.2024
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Instructor
Ryu's Taekwondo
11.2020 - 07.2024
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
Media Manager
Ryu's Taekwondo
11.2020 - 07.2024
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
Assistant Sales Associate
Viva Pharmaceutical
09.2023 - 11.2023
- Built lasting relationships with clients through personable interactions which led them return for repeat business.
- Developed strong product knowledge through continuous learning about new offerings and attending vendor trainings as needed.
- Streamlined the check-out process for customers by quickly and accurately processing transactions, reducing wait times and ensuring a positive experience.
- Assisted in training new sales associates on store policies and procedures, contributing to a cohesive team environment.
Waitress
DooBoo
05.2023 - 08.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Cashier
Token
06.2022 - 12.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Barista
Cafe Bono
07.2021 - 12.2021
- Cleaned counters, machines, utensils, and seating areas daily.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Cashier
Deja Brew
10.2020 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Post-Baccaleurate Diploma - Computer And Information Systems
Douglas College
New Westminster, BCDiploma - Computing Studies And Information Systems
Douglas College
New Westminster, BC04.2023
High School Diploma -
Burnaby South Secondary
Burnaby, BC06.2021
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Social Media Management
- Photo and Video Editing
- Teamwork and Collaboration
- Strong multitasking
- Team Collaboration
- Strong Communication Skills
- Public Speaking
- Fast Learner
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Certification
- Class 5 Driver's License
- Serve It Right Certification
- Basic First Aid Certification
- Emergency First Aid CPR and AED
Timeline
Waitress
Smoking Pig
03.2024 - 09.2024
Assistant Sales Associate
Viva Pharmaceutical
09.2023 - 11.2023
Waitress
DooBoo
05.2023 - 08.2023
Cashier
Token
06.2022 - 12.2022
Barista
Cafe Bono
07.2021 - 12.2021
Instructor
Ryu's Taekwondo
11.2020 - 07.2024
Media Manager
Ryu's Taekwondo
11.2020 - 07.2024
Cashier
Deja Brew
10.2020 - 12.2020
Front Desk Receptionist
IM Autobody LTD.
01.2018 - Current
Post-Baccaleurate Diploma - Computer And Information Systems
Douglas College
Diploma - Computing Studies And Information Systems
Douglas College
High School Diploma -
Burnaby South Secondary
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