Ellina Kashina
Mississauga
Summary
Professional hospitality service provider with strong expertise in delivering exceptional customer experiences. Adept at working collaboratively with teams to ensure seamless event operations and client satisfaction. Reliable, adaptable, and skilled in communication, problem-solving, and multitasking, consistently meeting high standards and achieving results. Known for maintaining composure under pressure and ensuring guests' needs are met promptly.
Overview
7
7
years of professional experience
Work History
Event Leader/Server
Gametime Social
08.2020 - Current
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Educated customers on drink and food options, making personalized recommendations based on preferences or dietary restrictions.
- Trained new team members on restaurant procedures, menu items, and performance strategies, including training for new venue.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Supported team members during high-pressure situations by anticipating needs and offering assistance as needed, resulting in smoother event operations overall.
- Trained and supervised event staff to complete tasks on time.
- Increased sales significantly by upselling higher-end products to customers.
Server/Bartender
Wild Wings
01.2019 - 07.2020
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Collaborated with kitchen staff to synchronize food preparation and delivery processes.
- Maintained cleanliness and organization of dining areas to enhance guest satisfaction.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
Diploma - Dental Assistant
George Brown College
Toronto01-2021
Skills
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving abilities
- Reliability
- Excellent communication
- Team leadership
- Food service
- Employee training
- Event planning
- New business development
Languages
Russian
Native or Bilingual
Timeline
Event Leader/Server
Gametime Social
08.2020 - Current
Server/Bartender
Wild Wings
01.2019 - 07.2020
Diploma - Dental Assistant
George Brown College