Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ellie McDonald

Ottawa,Ontario

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Department Administrator

Whistler Blackcomb
12.2023 - Current
  • Created organized filing system to manage department documents.
  • Organized and updated databases, records and other information resources.
  • Completed bi-weekly payroll for all employees.
  • Streamlined department operations by implementing efficient administrative procedures and processes.
  • Enhanced team productivity by effectively delegating tasks and setting clear expectations for staff members.
  • Supported senior management in strategic planning, contributing to the successful achievement of organizational goals.
  • Managed and maintained accurate record-keeping, ensuring timely access to essential information.
  • Enhanced team productivity with effective scheduling and task delegation.
  • Managed accurate records of employee time off, leave balances, and attendance for precise pay calculation.
  • Distributed tips accurately between all employees.

Front Desk Receptionist

Marriott
02.2023 - 11.2023
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
  • Coordinated meeting room reservations and set-up requirements for various events or conferences held onsite.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.

Food and Beverage Attendant

Whistler Blackcomb
11.2022 - 02.2023
  • Maintained clean and organized dining areas for an enjoyable guest experience.
  • Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
  • Contributed to team success by cross-training in multiple roles, fostering a collaborative work environment.
  • Collaborated with other team members for seamless event execution during busy periods such as holidays or special events.
  • Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.

Meal Advisor

M&M Food Market
11.2018 - 04.2022
  • Enhanced store organization by accurately stocking shelves and maintaining inventory control.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Improved customer satisfaction by efficiently managing the closing shift and ensuring all tasks were completed on time.
  • Streamlined opening procedures for increased efficiency and better preparedness for the day''s operations.

Education

High School Diploma -

South Carleton High School
Richmond, ON
06.2022

Skills

  • Administrative Management
  • Resource Planning
  • Records Management
  • Payroll Oversight
  • Schedule Management
  • Effective Communication
  • Time Management
  • Payroll and budgeting

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Department Administrator

Whistler Blackcomb
12.2023 - Current

Front Desk Receptionist

Marriott
02.2023 - 11.2023

Food and Beverage Attendant

Whistler Blackcomb
11.2022 - 02.2023

Meal Advisor

M&M Food Market
11.2018 - 04.2022

High School Diploma -

South Carleton High School

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Ellie McDonald