Ellie Maki
Simi Valley
Summary
Organized and customer focused individual with experience in finance, sales, administrative support, and customer service. Skilled at managing multiple tasks, handling high-volume phone calls, maintaining accurate records, and building positive relationships with customers. Experienced working in fast-paced environments, processing paperwork, supporting sales operations, and providing solutions to customer concerns. Reliable, detail oriented, and eager to contribute to a team while continuing to grow professionally.
Overview
6
6
years of professional experience
Work History
Finance Agent/Warranty Salesman
Tri-County Powersports
2025.04 - Current
- Manage all financing and lending processes for all powersports sales.
- Submit and process customer credit applications while working directly with banks and lending institutions to secure competitive financing rates and approvals.
- Build strong relationships with customers by explaining financing options, loan terms, and protection products in a clear and professional manner.
- Present and sell extended warranty packages, service contracts, and other vehicle protection products to customers.
- Prepare, review, and submit DMV paperwork to ensure accurate and timely vehicle registration and title processing.
- Maintain compliance with dealership, lender, and state regulations throughout the sales and financing process.
- Track funding status of completed sales and follow up with lenders to ensure deals are funded accurately and on time.
- Maintain detailed records of sales transactions, financing documents, and customer accounts.
- Manage vehicle inventory by entering incoming and outgoing units into dealership management systems, updating records, and ensuring pricing information is accurate.
- Assist with powersports sales by educating customers on products, features, and financing options.
- Collaborate with sales, management, and financial institutions to provide an exceptional customer experience from purchase through delivery.
- Utilize strong organizational and problem-solving skills to manage multiple transactions while ensuring accuracy and efficiency.
- Answer incoming phone calls, assist customers with inquiries, direct calls to the appropriate departments, and provide excellent customer service while supporting daily dealership operations.
Customer Service Representative Manager
Lowes Home Improvment
2022.06 - 2025.04
- Supervised daily customer service operations and provided support to both customers and team members.
- Assisted customers with returns, exchanges, account inquiries, and issue resolution while maintaining a positive customer experience.
- Promoted and sold Lowe's credit card programs, consistently helping achieve monthly sales and enrollment goals.
- Resolved customer and employee concerns by identifying solutions and ensuring issues were handled professionally and efficiently.
- Coordinated employee break and lunch schedules to maintain adequate staffing levels and smooth department operations.
- Answered and directed incoming phone calls, assisting customers with questions and connecting them with the appropriate department.
- Cross trained and provided support across multiple departments as needed to ensure efficient store operations.
- Maintained strong communication with management and staff to improve workflow, customer satisfaction, and team performance.
- Demonstrated leadership, problem-solving, and organizational skills in a fast-paced retail environment.
Sales Associate
Bicycle Nerd
2020.01 - 2022.04
- Assisted customers in selecting high-end bicycles, e-bikes, parts, and accessories based on their needs, riding style, and budget.
- Provided product knowledge and recommendations on premium mountain bikes and e-bikes.
- Built strong customer relationships by delivering personalized service and ensuring a positive purchasing experience.
- Processed sales transactions accurately and efficiently while maintaining attention to detail.
- Answered incoming phone calls, assisted customers with inquiries, and provided information on products, services, and availability.
- Scheduled bicycle service appointments, repairs, and customer drop-offs to support smooth shop operations.
- Assisted with inventory management, merchandising, and maintaining an organized showroom.
Education
Bachelor of Science - Business And Managerial Economics
California State University, Channel Islands
Camarillo, CA2028-05
Associate of Science - Business Administration And Management
Moorpark College
Moorpark, CA2026-05
High School Diploma -
Simi Valley High School
Simi Valley, CA2023-05
Skills
- Customer Service & Relationship Management
- Administrative Support
- Sales Support
- Phone & Email Communication
- Data Entry & Record Management
- Order Processing
- Microsoft Office 365 (Excel, Word, Outlook)
- Multitasking in Fast-Paced Environments
- Attention to Detail
- Powersports Industry Knowledge
Timeline
Finance Agent/Warranty Salesman
Tri-County Powersports
2025.04 - Current
Customer Service Representative Manager
Lowes Home Improvment
2022.06 - 2025.04
Sales Associate
Bicycle Nerd
2020.01 - 2022.04
Bachelor of Science - Business And Managerial Economics
California State University, Channel Islands
Associate of Science - Business Administration And Management
Moorpark College
High School Diploma -
Simi Valley High School