Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ELLIE LANE

Abbotsford,Canada

Summary

Compassionate and detail oriented nursing student with a strong background in client centered care, administrative support, and health care communication. Over ten years of experience in customer service and administrative roles, including as a bank loan officer and child and youth worker, with hands on clinical training in long term care settings. Skilled in patient interaction, confidentiality management, and medical documentation. Adept at learning new healthcare systems and adapting to fast paced environments. Passionate about supporting healthcare teams in an administrative or client care capacity, ensuring efficient, compassionate service for patients and families.

Experienced with patient care and clinical procedures, focusing on compassionate and effective healthcare delivery. Utilizes strong teamwork and communication skills to support patient recovery and well-being. Knowledge of administering medications and monitoring patient conditions, ensuring high-quality care in dynamic environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Practical Nursing Student – Clinical Rotation

Sprott Shaw College - Brookside Senior
05.2025 - 06.2025
  • Administered routine medications under supervision, including oral, topical, and subcutaneous routes
  • Performed comprehensive head-to-toe assessments on geriatric clients
  • Monitored and documented changes in resident conditions, reporting findings promptly
  • Provided holistic care including ADLs, mobility support, and nutritional assistance
  • Practiced therapeutic communication to support residents with cognitive decline and dementia
  • Collaborated with interdisciplinary teams during shift change reports and care planning
  • Maintained accurate and timely charting in alignment with facility and BCCNM standards

Practical Nursing Student – Clinical Rotation

Sprott Shaw College – Fort Langley Senior Community
12.2024 - 12.2024
  • Provided direct patient care under the supervision of clinical instructors, healthcare aides, and nurses.
  • Assisted residents with activities of daily living (ADLs), including mobility, hygiene, and nutritional support.
  • Monitored and recorded vital signs, reporting any abnormalities to nursing staff.
  • Documented patient progress and collaborated with healthcare teams to support individualized care plans.
  • Applied topical medications under staff supervision, following proper administration protocols.
  • Utilized therapeutic communication skills to build rapport with patients and families, ensuring compassionate, patient-centered care.

Account Manager

Vancity Savings Credit Union
01.2020 - 04.2024
  • Implemented CRM system to track client interactions and feedback, leading to more personalized service.
  • Managed a diverse portfolio of client accounts, ensuring timely communication and effective problem resolution.
  • Negotiated contract terms with clients, increasing satisfaction and retention rates.
  • Successfully resolved escalated issues, maintaining positive client relationships and preventing potential losses.
  • Conducted regular account reviews to identify opportunities for improvement and continued success.

Child and Youth Worker

City of Maple Ridge
08.2016 - 03.2022
  • Provided one-on-one and group sessions to teach life skills and coping mechanisms to at risk youth.
  • Advocated for clients within schools, courts, and social services agencies to ensure appropriate support.
  • Delivered educational workshops to increase awareness of mental health issues among youth.
  • Provided crisis intervention services, ensuring the safety and well-being of children in emergency situations.
  • Maintained detailed case records, ensuring accurate documentation and timely reporting.
  • Assisted in the successful reintegration of youth into their communities after residential care or detention periods.

Education

Associate of Science - Practical Nursing

Sprott Shaw College
06.2026

High School Diploma - undefined

Maple Ridge Secondary
06.2015

Skills

  • Patient centered communication – Strong ability to engage with patients, families, and healthcare teams to provide clear and compassionate support
  • Medical documentation and confidentiality – Experienced in maintaining accurate patient records and ensuring compliance with confidentiality regulations
  • Clinical & Administrative Support – Skilled in assisting with patient care, data entry, and appointment scheduling and office operations
  • Multidisciplinary Collaboration – Ability to work effectively with nurses, physicians and health care staff to coordinate care
  • Organizational & Time Management – Proficient in prioritizing tasks in high pressure environments while maintaining attention to detail
  • Technical Proficiency – Experience with Microsoft Office, health care databases, and electronic medical records; typing speed of 60 WPM

Certification

  • Standard First Aid, Canadian Red Cross (Valid until November 2027)
  • Basic Life Support (BLS), Canadian Red Cross (Valid until November 2025)
  • Student Practice Education Core Orientation (SPECO) (Completed October 2024)
  • Provincial Violence Prevention Curriculum (Completed September 2024)
  • Food Safe Certificate, (Valid until September 2029)

Timeline

Practical Nursing Student – Clinical Rotation

Sprott Shaw College - Brookside Senior
05.2025 - 06.2025

Practical Nursing Student – Clinical Rotation

Sprott Shaw College – Fort Langley Senior Community
12.2024 - 12.2024

Account Manager

Vancity Savings Credit Union
01.2020 - 04.2024

Child and Youth Worker

City of Maple Ridge
08.2016 - 03.2022

High School Diploma - undefined

Maple Ridge Secondary

Associate of Science - Practical Nursing

Sprott Shaw College
ELLIE LANE