Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ellie Lane

Abbotsford,BC

Summary

Dedicated and adaptable nursing student with a strong foundation in customer service and administrative support. Brings over ten years of experience in client-centered roles, including as a bank loan officer, combined with hands-on clinical knowledge from nursing school. Skilled in managing confidential records, data entry, and creating welcoming, supportive environments for clients with complex needs. Known for quickly learning new systems and adapting to fast-paced settings. Eager to contribute to a healthcare team in an administrative or client-support role, providing compassionate, efficient service to patients and families.

Overview

8
8
years of professional experience

Work History

Cook

Highwayman Pub
09.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment
  • Proven ability to learn quickly and adapt to new situations
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.

Account Manager

Vancity Savings Credit Union
01.2020 - 04.2024
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Implemented CRM system to track client interactions and feedback, leading to more personalized service.

Child and Youth Worker

City of Maple Ridge
08.2016 - 03.2022
  • Taught life skills and coping mechanisms to residential population in one-on-one and group sessions.
  • Advocated for client needs within various systems, such as schools, courts, and social service agencies.
  • Increased understanding of mental health issues among youth with educational workshops.
  • Provided crisis intervention services, ensuring safety and well-being of children in emergency situations.
  • Maintained detailed case records, ensuring accurate documentation and timely reporting of progress to relevant stakeholders.
  • Supported families in crisis through effective case management and counseling services.
  • Assisted in the successful reintegration of youth into their communities after residential care or detention periods.

Education

Associate of Science - Practical Nursing

Sprott Shaw College
Abbotsford
06-2026

High School Diploma -

Maple Ridge Secondary
Maple Ridge
06-2015

Skills

  • Excellent client service and communication skills
  • Proficient in data entry, record management, and maintaining confidentiality
  • Strong organizational skills with experience prioritizing and managing workloads in dynamic environments
  • Ability to work collaboratively within multi-disciplinary teams and independently
  • Proficiency in Microsoft Office Suite, database management, and typing speed of 40 wpm
  • Able to rapidly acquire new skills and adapt to evolving environments, ensuring smooth transitions and efficient performance in dynamic settings

Languages

English
Native or Bilingual

Timeline

Cook

Highwayman Pub
09.2024 - Current

Account Manager

Vancity Savings Credit Union
01.2020 - 04.2024

Child and Youth Worker

City of Maple Ridge
08.2016 - 03.2022

Associate of Science - Practical Nursing

Sprott Shaw College

High School Diploma -

Maple Ridge Secondary

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Ellie Lane