Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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ELLIE KNIGHT

Santa Rosa

Summary

Dynamic Front Desk Supervisor at The Flamingo Resort and Spa, adept at enhancing customer service and operational efficiency. Skilled in policy development and employee training, I successfully resolved conflicts and improved service quality, contributing to a notable increase in guest satisfaction. Proficient in financial reporting and client relationship management.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Front Desk Supervisor

The Flamingo Resort and Spa a Hilton Property
Santa Rosa
05.2024 - Current
  • Generated daily reports detailing occupancy levels, revenue amounts.
  • Scheduled reservations for groups and special events.
  • Developed training plans for new hires or existing employees needing additional instruction in certain areas.
  • Analyzed data from surveys to identify areas of improvement in the hotel's services.
  • Developed policies and procedures related to front desk operations.
  • Participated in meetings with other managers to discuss strategies for increasing profitability.
  • Conducted regular performance evaluations of front desk staff members.
  • Resolved conflicts between customers or staff members in a professional manner.
  • Created weekly schedules for front desk staff according to business needs.
  • Provided support to accounting department with daily tasks such as data entry into accounting software packages.

Assistant Manager

First Empire Party House
Santa Rosa
10.2023 - 05.2024
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Sales Manager

Candyland
Santa Rosa
01.2023 - 09.2023
  • Prepared presentations to demonstrate products and services to potential customers.
  • Provided product training sessions for staff members.
  • Assisted in developing marketing strategies for new products or services.
  • Monitored inventory levels of products sold by the company.

Education

Highschool Diploma -

Skills

  • Problem-solving skills
  • Written and oral communication skills
  • Policy development
  • Employee training
  • Complaint management
  • Customer Service
  • Financial reporting
  • Client Relationship Management
  • Sales Reporting
  • Staff Management
  • Sales team training
  • PEP & Opera

Certification

  • CPR & AED Certified

Timeline

Front Desk Supervisor

The Flamingo Resort and Spa a Hilton Property
05.2024 - Current

Assistant Manager

First Empire Party House
10.2023 - 05.2024

Sales Manager

Candyland
01.2023 - 09.2023

Highschool Diploma -

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ELLIE KNIGHT