ELLIE KNIGHT
Santa Rosa
Summary
Dynamic Front Desk Supervisor at The Flamingo Resort and Spa, adept at enhancing customer service and operational efficiency. Skilled in policy development and employee training, I successfully resolved conflicts and improved service quality, contributing to a notable increase in guest satisfaction. Proficient in financial reporting and client relationship management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front Desk Supervisor
The Flamingo Resort and Spa a Hilton Property
Santa Rosa
05.2024 - Current
- Generated daily reports detailing occupancy levels, revenue amounts.
- Scheduled reservations for groups and special events.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
- Analyzed data from surveys to identify areas of improvement in the hotel's services.
- Developed policies and procedures related to front desk operations.
- Participated in meetings with other managers to discuss strategies for increasing profitability.
- Conducted regular performance evaluations of front desk staff members.
- Resolved conflicts between customers or staff members in a professional manner.
- Created weekly schedules for front desk staff according to business needs.
- Provided support to accounting department with daily tasks such as data entry into accounting software packages.
Assistant Manager
First Empire Party House
Santa Rosa
10.2023 - 05.2024
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Sales Manager
Candyland
Santa Rosa
01.2023 - 09.2023
- Prepared presentations to demonstrate products and services to potential customers.
- Provided product training sessions for staff members.
- Assisted in developing marketing strategies for new products or services.
- Monitored inventory levels of products sold by the company.
Education
Highschool Diploma -
Skills
- Problem-solving skills
- Written and oral communication skills
- Policy development
- Employee training
- Complaint management
- Customer Service
- Financial reporting
- Client Relationship Management
- Sales Reporting
- Staff Management
- Sales team training
- PEP & Opera
Certification
- CPR & AED Certified
Timeline
Front Desk Supervisor
The Flamingo Resort and Spa a Hilton Property
05.2024 - Current
Assistant Manager
First Empire Party House
10.2023 - 05.2024
Sales Manager
Candyland
01.2023 - 09.2023