Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ellie Kirkham

Ottawa,ON

Summary

Dynamic leader adept in team leadership and problem-solving. Excelled in customer service management, enhancing team motivation and operational efficiency. Skilled in verbal and written communication, consistently achieving positive outcomes.

Overview

5
5
years of professional experience

Work History

Shift Leader/Restaurant Server

Craft Beer Market
05.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Early Childhood Educator Assistant

Toronto District School Board
05.2022 - 08.2022
  • Managed daily routines efficiently, ensuring smooth transitions between different activities throughout the day without any loss of instructional time.
  • Established strong relationships with families through open communication channels and participation in school events.
  • Supported early language development through storytelling, reading books, and engaging children in interactive conversations.

Staff and Patient Assistant

UNITY HEALTH CARE INC.
05.2021 - 08.2021
  • Assisted residents with day to day activities.
  • Register both rapid and PCR tests in a swab clinic.
  • Updated master lists of visits, training sessions, vaccination records, etc. Worked effectively with staff from all departments to coordinate resolutions.
  • Maintained patient records and updated electronic health systems to safeguard data.
  • Stayed on top of latest updates and directives for long term care (in regards to COVID19)

Sales Associate

Lowes Home Improvment
11.2020 - 05.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Sales Associate

Sport Chek
06.2019 - 04.2021
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Solved customer challenges by offering relevant products and services.

Education

Advanced Diploma in Architectural Technology - Architecture Studies

Algonquin College
Ottawa, ON
06.2024

Diploma of Architectural Technician - Architecture Studies

Algonquin College
Ottawa, ON
06.2023

Skills

  • Problem-Solving
  • Team Leadership
  • Strong verbal and written communication
  • Customer Service Management
  • Team motivation
  • Positive Attitude

Languages

English
Native or Bilingual
French
Limited Working

Timeline

Shift Leader/Restaurant Server

Craft Beer Market
05.2023 - Current

Early Childhood Educator Assistant

Toronto District School Board
05.2022 - 08.2022

Staff and Patient Assistant

UNITY HEALTH CARE INC.
05.2021 - 08.2021

Sales Associate

Lowes Home Improvment
11.2020 - 05.2021

Sales Associate

Sport Chek
06.2019 - 04.2021

Advanced Diploma in Architectural Technology - Architecture Studies

Algonquin College

Diploma of Architectural Technician - Architecture Studies

Algonquin College

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Ellie Kirkham