Ellie Kirkham
Ottawa,ON
Summary
Dynamic leader adept in team leadership and problem-solving. Excelled in customer service management, enhancing team motivation and operational efficiency. Skilled in verbal and written communication, consistently achieving positive outcomes.
Overview
5
5
years of professional experience
Work History
Shift Leader/Restaurant Server
Craft Beer Market
2023.05 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Early Childhood Educator Assistant
Toronto District School Board
2022.05 - 2022.08
- Managed daily routines efficiently, ensuring smooth transitions between different activities throughout the day without any loss of instructional time.
- Established strong relationships with families through open communication channels and participation in school events.
- Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
Staff and Patient Assistant
UNITY HEALTH CARE INC.
2021.05 - 2021.08
- Assisted residents with day to day activities.
- Register both rapid and PCR tests in a swab clinic.
- Updated master lists of visits, training sessions, vaccination records, etc. Worked effectively with staff from all departments to coordinate resolutions.
- Maintained patient records and updated electronic health systems to safeguard data.
- Stayed on top of latest updates and directives for long term care (in regards to COVID19)
Sales Associate
Lowes Home Improvment
2020.11 - 2021.05
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
Sport Chek
2019.06 - 2021.04
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
Education
Advanced Diploma in Architectural Technology - Architecture Studies
Algonquin College
Ottawa, ON06.2024
Diploma of Architectural Technician - Architecture Studies
Algonquin College
Ottawa, ON06.2023
Skills
- Problem-Solving
- Team Leadership
- Strong verbal and written communication
- Customer Service Management
- Team motivation
- Positive Attitude
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Shift Leader/Restaurant Server
Craft Beer Market
2023.05 - Current
Early Childhood Educator Assistant
Toronto District School Board
2022.05 - 2022.08
Staff and Patient Assistant
UNITY HEALTH CARE INC.
2021.05 - 2021.08
Sales Associate
Lowes Home Improvment
2020.11 - 2021.05
Sales Associate
Sport Chek
2019.06 - 2021.04
Advanced Diploma in Architectural Technology - Architecture Studies
Algonquin College
Diploma of Architectural Technician - Architecture Studies
Algonquin College
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