Ellie Ferrer

• Proven customer focus and interpersonal abilities through 9 years of working in retail providing

exceptional customer service resulting in acquiring over 300 customers and loyalty through repeat

business

• Impeccable organizational, scheduling, and time management skills, with an ability to manage multiple

demands, prioritize and complete tasks, be flexible and adaptable to change, and perform efficiently

under tight deadlines

• Excellent verbal and communication skills demonstrated through understanding customers questions and

providing a clear explanation of the product, how to use it, benefits and results

• Utilized analytical and problem solving skills to identify and resolve customer complaints, profit/loss for

each vendor, and investigating discrepancies in the daily discrepancy and damage reports with great

attention to detail

• Advanced proficiency with Microsoft applications such as Outlook, Office, Teams, Google Suite, Workday, Canva, and Instagram

• Created a 3-day custom itinerary travel incentive program to Egypt for sales employees. The goal was to create an enticing trip employees wanted to work towards going on and couldn't create themselves. Each day consisted of experiential experiences employees participated in to immerse themselves into the Egyptian culture such as a seafood feast at the Pyramids of Giza, tea ceremony and yoga at the Al Manial Palace Museum and enjoying a home cooked lesson and lunch at a local family's home. The result was to have an unforgettable trip where they feel connected to the Egyptian culture and people and leaving a lasting impact that they'll never forget and want to experience again.

• Travel Counsellor Exam, Travel Industry Council of Ontario (TICO), April 15, 2019