Ellie Ezerzer
Oakville,Ontario
Summary
Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Dispatcher
Maple Leaf Sports & Entertainment
10.2021 - Current
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Maintained updated and detailed records of calls in physical and electronic database.
- Assisted in resolving customer complaints and grievances.
- Managed conflict resolutions with all departments and other personnel to encourage professional relationships
- Generated reports to track daily events and maintain proper records and documentation.
Flight Attendant
Air Transat
05.2019 - 09.2023
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Server
Trafalgar Golf And Country Club
04.2021 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with public players, regular customers and members.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Attendant
RNR Patient Transfer Services
05.2021 - 07.2022
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Documented items purchased, returned or exchanged to enable tracking history and maintain accurate records.
Education
Diploma - Practical Nursing
Niagara College
Welland, ON12.2024
Associate of Applied Science - Emergency Telecommunications
Humber College
Toronto, ON05.2021
Skills
- Customer Service
- Judgment and Decision-Making
- Microsoft Office
- Organization
Timeline
Dispatcher
Maple Leaf Sports & Entertainment
10.2021 - Current
Attendant
RNR Patient Transfer Services
05.2021 - 07.2022
Server
Trafalgar Golf And Country Club
04.2021 - 10.2022
Flight Attendant
Air Transat
05.2019 - 09.2023
Diploma - Practical Nursing
Niagara College
Associate of Applied Science - Emergency Telecommunications
Humber College
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