Ellia Grills
Saskatoon,Saskatchewan
Summary
Dynamic server and bartender with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and resolve conflicts, while effectively managing cash transactions. Recognized for multitasking abilities and training new staff to uphold high service standards.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server/Bartender
Yard and Flagon
06.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server/Bartender Shift Manager
Greenroom
10.2024 - 05.2025
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Contributed to inventory management by monitoring stock levels.
Server/Bartender
Rook and Raven
11.2023 - 05.2024
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Server/Bartender Supervisor
Montanas Cookhouse BBQ & Bar
01.2016 - 10.2023
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Closed out cash register and prepared cashier report at close of business.
Education
High School Diploma -
Centennial Collegiate
Saskatoon06-2018
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Team collaboration
- Shift management
- Positive and professional
- Warm and friendly
- Multitasking Abilities
- Adaptable and flexible
- Reliability
Certification
Serve It Right
Organizational Behavior Business Certificate Saskatchewan Polytechnic
Timeline
Server/Bartender Shift Manager
Greenroom
10.2024 - 05.2025
Server/Bartender
Rook and Raven
11.2023 - 05.2024
Server/Bartender
Yard and Flagon
06.2021 - Current
Server/Bartender Supervisor
Montanas Cookhouse BBQ & Bar
01.2016 - 10.2023
High School Diploma -
Centennial Collegiate
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