Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Elleni Minyishu

San Francisco,CA

Summary

Proven in enhancing customer satisfaction and streamlining operations, the time at 1951 Coffee Company showcased the ability to manage high-stress situations and maintain equipment with finesse. Adept in active listening and relationship building excel in hospitality service, improving performance through effective problem-solving and teamwork.

Overview

6
6
years of professional experience

Work History

Senior Barista

1951 Coffee Company
09.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts..
  • Improved customer satisfaction by providing exceptional service and maintaining friendly demeanor.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Maintained cleanliness and organization of workspace, ensuring safe and welcoming environment for customers.
  • Controlled line and crowd with quick, efficient service.

Wellness Advocate

CERI
09.2023 - 07.2024
  • Working with communities through active listening to understand issues as an immigrant.
  • Expanded through networking at local events and building partnerships within the community and participated in Health equity advocacy to government bodies .
  • Targeted specific community groups with wellness information.
  • Hosted communities to educate benefits of healthy lifestyle.
  • Engaged with my communities in health-related activities to enhance overall well-being.

Waitress

Abesha Ethiopian Cuisine
11.2018 - 12.2022
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

Some College (No Degree) - Biology

Berkeley City College
Berkeley, CA

Skills

  • Active listener
  • Relationship Building
  • Hospitality service expertise
  • Performance Improvement
  • Customer Service
  • Problem-Solving
  • Multitasking
  • Team Collaboration

Languages

Amharic
Native or Bilingual
English
Limited Working

Timeline

Wellness Advocate

CERI
09.2023 - 07.2024

Senior Barista

1951 Coffee Company
09.2022 - Current

Waitress

Abesha Ethiopian Cuisine
11.2018 - 12.2022

Some College (No Degree) - Biology

Berkeley City College

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Elleni Minyishu