Ellena Heidari
Los Angeles
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Early Intervention supervisor
Vivent Health
07.2022 - Current
- Implement program activities, policies, and procedures for EIS program
- Hire, train, and supervise EIS Specialists
- Perform EIS programmatic duties, such as client intakes and continued care, street outreach, testing, and HIV 101 classes
- Understand and provide clear and consistent communication around all EIS policies and procedures and grant requirements, including HIV and STI testing
- Assist the Testing and Linkage Program manager in organizing information for reporting purposes
- Complete chart audits to ensure Quality Management
- Collaborate and coordinate services with both internal programs and external community organizations
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Coordinate and strengthen services with local incarceration facilities and halfway houses
- Implement innovative strategies to reach HIV positive Out-of-Care individuals who are not currently accessing HIV services-specifically, disenfranchised populations such as homeless individuals, recently incarcerated individuals, and MSM (men who have sex with men)
- Maintain documentation and case notes in the client records
- Coordinate and facilitate ongoing HIV 101 education classes
- Supervise and support daily activities of EIS staff
- In collaboration with the Testing and Linkage Program Manager, assess program activities to determine if objectives are achieved.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Participate and collaborate in departmental, agency, and local community meetings.
- Maintain phlebotomy certification.
- Maintain regular communication with TLC Coordinator to ensure optimal testing and linkage procedures.
Site Supervisor
Austin Public Health
10.2021 - 07.2022
- Plans, develops, organizes, evaluates, manages, and monitors the shelter's programs and activities
- Prepares, develops, and monitors the budget
- Fills in for absent crew leaders as necessary, assists crew leaders and other employees in performing their jobs
- Make purchases and utilize the bid process as appropriate
- Writes memos and correspondence to communicate as needed
- Monitor contracts and contractors
- Interacts with other divisions, departments, and the public, coordinate, and schedules activities between groups
- Ensure vehicles, equipment and material are maintained and repaired when needed
- Order supplies and maintain inventory
- Answer questions and provide assistance to the public
- Collaborates with other supervisors and managers in the department to improve processes and workflow
- Participates in health network oversight activities and internal and external committees, coalitions, and events such as health fairs, as appropriate
- Mentors, trains, and manages a team of case managers and non-licensed staff.
- Improved construction project efficiency by effectively managing resources and overseeing site operations.
- Achieved timely completion of projects by coordinating with contractors and ensuring adherence to schedules.
- Provided clear communication to team members regarding goals, expectations, and individual responsibilities within the project scope.
Contact Tracer
San Diego Unified School District
02.2021 - 07.2022
- Interviewing lab-confirmed COVID-19 cases to identify exposed contacts and to provide recommendations about isolation
- Following up with any identified contacts to screen for symptoms, make recommendations about isolation or quarantine, and facilitate testing if necessary
- Interviewing index cases about their activities and interactions with others during their infectious period
- Call contacts to notify them of their potential exposure, screen them based on their symptomatic status and provide them with further recommendation
- Refer contacts meeting certain criteria to specific testing sites
- Collect and enter detailed case and contact data into a surveillance public health platform
- Attend routine data review meetings and contact tracing briefings
- Escalate any potential clusters to the Tracing Lead
- Identify and communicate issues faced during interviews to the Tracing Lead
- Standard Office Environment.
- Enhanced contact tracing efficiency by conducting thorough case investigations and identifying close contacts.
- Reduced disease transmission through timely communication with infected individuals and providing appropriate guidance on isolation measures.
- Improved data quality by verifying accuracy of case details, ensuring completeness, and rectifying discrepancies as needed.
Assistant Manager
Dadvand Chiropractic
10.2018 - 03.2021
- Contributed to the facility gaining strategic advantages by accelerating innovation, better problem-solving, and improved productivity
- Maintained accurate notes, detailing a patient's progress during therapy, and facilitating an effective treatment plan through healthcare collaboration
- Identified a location for the treatment area, considering respondents' and patients' safety and efficient movement, leading to better outcomes and lower costs
- Improved the patient experience by eliminating long waiting times through appointment scheduling (each patient's name, time of appointment, and reason for visit) and processed the patient's insurance to confirm the financial responsibility.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Internship
National Kidney Foundation
05.2018 - 09.2018
- Improved health equity and increased access to healthcare for populations vulnerable to kidney disease through stakeholder partnerships and resource mobilization
- Strategized an increase in living and deceased organ donations, assisting the grieving families and improving the patients' quality of life
- Practiced social work skills in an environment that supported learning and growth and communicated with a multidisciplinary team for system-wide changes.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Streamlined office processes for improved efficiency and time management through regular organization and filing.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
Medical Assistant
Wellness Center
04.2017 - 04.2018
- Ensured effective patient care and flow through a high-volume center and promoted positive experiences by interacting with them in a manner consistent with their requirements
- Helped patients with physical therapy apertures based on their treatment plan and sterilized equipment in the treatment area for overall safety
- Analyzed appointment data to measure continuity of care, practice management, and decision-making.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Volunteer
Saint John Health Center, ER
02.2016 - 03.2017
- Combined cutting-edge therapies with state-of-the-art equipment to provide quality, productive and efficient volunteer service, contributing to the comfort of patients and their families through compassionate care
- Strengthened community relationships by promoting the organization's mission and improved service delivery capabilities through meaningful learning experiences and skill development
- Supported the patients in getting emergency room care in a life-threatening situation by processing all the medical forms
- Adhered to standard procedures for storing and transporting blood samples and briefed the patients' families on the progress.
- Maintained clean, neat, and operational facilities to serve program needs.
Education
Master's degree in Science in Public Health Education -
West Coast University-Dallas
01.2021
Certificate in Epidemiology and Infection Disease -
University of Missouri-Columbia
01.2021
Bachelor of Science in Public Health -
California State University-Northridge
01.2018
Associate's degree in Science in Biology -
Santa Monica College
01.2015
Skills
- Community and Public Health
- At-Risk Populations Care
- Process Improvement
- Quality and Safety in Laboratory C-Suite Relationships
- Intuitive Learning
- MS Office Suite
- Epic
- Budget Management
- Conflict Resolution
- Performance Evaluation
- Task Prioritization
- Decision Making
- Critical Thinking
- Ethical Conduct
- Goal Setting
- Leadership
- Cost Reduction
- Organizational Skills
- Problem Solving
- Customer Relationship Management
- Time Management
- Accountability and Transparency
- Ability to work with frequent interruptions and changes in priorities
- Knowledge Management
- Practice Management
- Quality Management
- Program Management
- Presentation Skills
- Social Work
- Behavioral Health
- SAS
- Change Management
- Employee Orientation
- Surveillance
- Provide enterprise
- Schedule Development
- Strategic Planning
- Staff Management
- Data Analytics
- Operations Management
- Inventory Control
- Leadership Abilities
Certification
- CPR Certification
- BLS Certification
- Contact Tracer Certificate
- Behavioral Health First Aid Certificate
- Certified Phlebotomy Technician
- Epic Certification
- Epidemiology/Infection disease
- CPI Certified
Languages
Persian
Native or Bilingual
Timeline
Early Intervention supervisor
Vivent Health
07.2022 - Current
Site Supervisor
Austin Public Health
10.2021 - 07.2022
Contact Tracer
San Diego Unified School District
02.2021 - 07.2022
Assistant Manager
Dadvand Chiropractic
10.2018 - 03.2021
Internship
National Kidney Foundation
05.2018 - 09.2018
Medical Assistant
Wellness Center
04.2017 - 04.2018
Volunteer
Saint John Health Center, ER
02.2016 - 03.2017
Master's degree in Science in Public Health Education -
West Coast University-Dallas
Certificate in Epidemiology and Infection Disease -
University of Missouri-Columbia
Bachelor of Science in Public Health -
California State University-Northridge
Associate's degree in Science in Biology -
Santa Monica College
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