Ellen Range
Placerville
Summary
Dynamic professional with a proven track record at Superior Plus Propane, excelling in analytical thinking and problem resolution. Adept at enhancing client satisfaction and streamlining operations, I leverage strong data management skills to drive business success. Recognized for cultivating collaborative relationships and delivering innovative solutions in fast-paced environments.
I was in the Operations Back Office Processing Department prior to my realignment to Customer Experience in August 2025 - this was not a position that I was offered. I processed Driver Deliveries, Exceptions, Cylinder Exchanges, Credit Rebills, Service Billing, created accounts with Inside Sales, reviewed and updated or corrected existing accounts for accuracy, daily reporting for the audit trail and all other duties as assigned. I have a high degree of accuracy and am able to think quickly and am easily adaptable. I am a team player, always willing to assist others in order to meet daily deadlines.
Overview
14
14
years of professional experience
Work History
REACH Back Office
Superior Plus Propane
08.2017 - Current
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to develop and implement creative solutions to complex problems.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Paid attention to detail while completing assignments.
- Applied effective time management techniques to meet tight deadlines.
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
- worked in the Operations Department - Processing Back Office until the Superior Delivers realignment - processed drivers work (fuel posting through auto post), cylinder exchanges, credit rebills, service work orders, meter postings, building new accounts sent from Inside Sales, reviewing accounts for accuracy and correcting or updating if needed
Processing Back Office
Kamps Propane
08.2017 - 03.2023
- Worked effectively in fast-paced environments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Processed all Drivers work, service work orders, meter postings, fuel profitability reports and other duties as assigned
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Key contributor (SME) through the Cargas conversion from Kamps Propane to Superior Plus in 2023
President
Gumbo Rock Entertainment
06.2011 - 07.2017
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Managed financial and operations to optimize business performance.
- Maintained P&L and shouldered corporate fiscal responsibility.
Education
High School Diploma -
Ponderosa High School
Shingle SpringsSkills
- Analytical thinking
- Time management
- Data management
- Computer skills
- Active listening
- Problem resolution
- Remote office availability
- Research
- Calm under pressure
- Self-Directed
- Cargas Billing System
- Microsoft Programs currently used
Timeline
REACH Back Office
Superior Plus Propane
08.2017 - Current
Processing Back Office
Kamps Propane
08.2017 - 03.2023
President
Gumbo Rock Entertainment
06.2011 - 07.2017
High School Diploma -
Ponderosa High School