Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
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Ellen Laing

Summary

Knowledgeable Optometric Assistant with 13 years of experience balancing medical responsibilities and office management for optometric practice. Strong clinical skills combined with excellent communication abilities consistently resulting in satisfied customers. Skilled in use of optometry equipment.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Optometric Assistant

Eye Solutions Optometry
08.2011 - Current
  • Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
  • Collaborated with insurance providers to verify coverage, facilitating smooth transactions for both patients and the practice.
  • Assisted optometrists in conducting eye exams for accurate diagnosis and treatment planning.
  • Enhanced patient satisfaction by providing efficient and friendly service during their visits.
  • Maintained clean and organized examination rooms to ensure a comfortable environment for patients.
  • Educated patients on proper contact lens care, reducing the incidence of infections and complications.
  • Kept up-to-date with the latest advancements in optometric care through continuous professional development opportunities.

Assistant Manager

La Senza
04.2008 - 08.2011
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Hotel Front Desk Clerk

Kingsmills Hotel
11.2007 - 04.2008
  • Collected room deposits, fees, and payments.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Handled financial transactions accurately, ensuring proper billing and payment processing.

Education

GED -

Woldgate School
Pocklington York England
1996

Skills

  • Visual field testing
  • Medical Record Management
  • Optometric Equipment Operation
  • Multifocal lens fitting
  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Customer Service
  • Payment handling
  • Welcoming guests
  • Greeting guests

Certification

  • Canadian Association of Optometrists 2022
  • First Aid Canadian Red cross 2022

Additional Information

References

  • Dr Derek Shaw 403 594-4761
  • Anita Cosgrove 403 929-2776


Timeline

Optometric Assistant

Eye Solutions Optometry
08.2011 - Current

Assistant Manager

La Senza
04.2008 - 08.2011

Hotel Front Desk Clerk

Kingsmills Hotel
11.2007 - 04.2008

GED -

Woldgate School

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Ellen Laing