Ellen Hillier
Summary
Pharmacy Assistant with proven expertise in Pharmacy, excelling in professional customer service. Committed to patient confidentiality and empathetic communication, ensuring optimal workflow and customer satisfaction in a fast-paced environment.
Professional with strong experience in pharmacy operations, highly skilled in medication dispensing, patient interaction, and inventory management. Demonstrating teamwork, reliability, strong communication, organizational skills, and commitment to achieving results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Assistant
HealthFirst Pharmacy
10.2024 - 03.2025
- Responsible for greeting patients at the in counter. Main data entry, monitoring fax and Prescribe iT systems.
- Responsible for greeting patients at the pick up counter, ringing out prescriptions and co-ordination of patient counseling, calling patients when prescriptions were ready, setting up deliveries.
- Performed review of inventory for expired drugs, flagging soon to expire drugs, created returns for expired drugs, ordering errors and manufacturer recalls.
- Responsible for record keeping and proper scanning regulations.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Responsible for opening and closing procedures including reconciling till, fridge temps, narcotic storage and safe procedures.
Pharmacy Assistant
Lifestyle Pharmacy-worked With Jim Hadjissarris
08.2016 - 09.2024
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted in the training and mentoring of new pharmacy assistants, fostering a culture of continuous learning and professional development.
- Improved operational efficiency by assisting with routine administrative tasks such as filing, data entry, and report generation.
- Trained new pharmacy staff on computer system and drug management protocols.
- Streamlined medication inventory management, implementing efficient stock rotation system.
- Conducted regular medication inventory audits to prevent stock shortages and overages.
- Coordinated with insurance companies to resolve billing and reimbursement issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Coordinated staff scheduling including pharmacist.
Education
Certificate in Pharmacy Assistant - Pharmacy Assistant
St. Clair College
Windsor, ONSkills
- Professional customer service
- Data entry
- Propel Rx training
- Medication dispensing
- POS system operation
Certification
Pharmacy Technician Certification in August 1996 - maintained certification requirements until the College removed this classification.
Timeline
Pharmacy Assistant
HealthFirst Pharmacy
10.2024 - 03.2025
Pharmacy Assistant
Lifestyle Pharmacy-worked With Jim Hadjissarris
08.2016 - 09.2024
Certificate in Pharmacy Assistant - Pharmacy Assistant
St. Clair College
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