Ellen Freake
Penhold,AB
Summary
Proven expertise in conducting in-depth audits and devising successful improvement strategies. Methodically evaluated documents and systems and initiated corrections in compliance with established standards. Superb analytical and communications skills enabled optimum results.
Overview
17
17
years of professional experience
Work History
Office Manager
West Country Energy Services
Red Deer, AB
03.2023 - 02.2024
- Created financial reports for senior management, board of directors and external auditors in accordance with generally accepted accounting principles.
- Managed the preparation of budgets, forecasts, cash flow analysis, trend analysis and other related activities.
- Coordinated month-end closing process in order to meet tight deadlines.
- Developed strategies to improve profitability by analyzing current trends in revenue and expenses.
- Monitored accounts receivable and payable activity to ensure proper reconciliation of accounts.
- Conducted regular reviews of fixed assets register to maintain accuracy of records.
- Maintained general ledger integrity through review of account balances and transactions ensuring accuracy of information reported in the financial statements.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Accounting & Human Resources Administrator
Mountain West Services
Sylvan Lake, AB
03.2020 - 03.2023
- Prepared monthly and year-end closing statements, financial documents and invoices.
- Conducted forecasting and risk analysis assessments to maintain financial stability.
- Developed and documented business processes and accounting policies to maintain and strengthen internal controls.
- Examined budget estimates for completeness, accuracy and conformance with procedures and regulations.
- Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows.
- Analyzed revenue and expenditure trends and recommended appropriate budget levels to business operations leaders.
- Developed incentives to drive employee retention and improve work culture.
- Developed and documented HR procedures to refine processes and drive compliance with policies.
- Established and maintained trusted relationships around organization to optimize business and employee experience.
Field Administrator
Canadian Natural Resources Ltd.
Red Deer, AB
10.2018 - 03.2021
- This was a maternity leave contract.
- Followed up with customer accounts to resolve unpaid or past due accounts.
- Developed innovative strategies to establish best practices, promoting profitability.
- Checked office stock to determine supply levels and maintain inventory.
- Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
- Improved office organization by developing filing system and customer database protocols.
- Researched and developed administrative policies, procedures and guidelines to facilitate operations.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
Executive Assistant to the Chief Operating Officer
Law Society of Alberta
Calgary, Alberta
06.2017 - 10.2017
- Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Updated and implemented administrative and executive support policy changes and monitored effects.
- Wrote and distributed executive meeting agendas and minutes to department heads and executive team members.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Took detailed notes in meetings and disseminated information afterward.
- Managed daily invoices, reports and proposals.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Reviewed incoming reports, applications and memos to determine workplace priorities.
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions.
Executive Assistant to Senior Advisor
Investors Group Securities Inc.
Calgary, Alberta
07.2015 - 07.2017
- Delivered optimal administrative, customer service and case management support.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Consolidated business data into actionable metrics to simplify and highlight areas of concern and opportunity.
- Invested funds and recommended appropriate dividend issuances based on historical dividend patterns and expected cash flows.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Analyzed competitors and market trends to facilitate business growth.
- Supported Robert Irwin in financial issues such as procuring payment, entitlements and reimbursements.
- Created financial management mechanisms to minimize financial risk to business.
- Used hedging to mitigate financial risks related to interest rates on company's borrowings.
Client and Marketing Coordinator
AltaCorp Capital
Calgary, Alberta
05.2014 - 06.2015
- Created daily social media posts to build robust brand presence on Twitter, Facebook and Instagram.
- Supervised creation of marketing materials and collateral.
- Oversaw development of marketing collateral to meet client needs.
- Assisted with communication strategies and implemented tactics to support business objectives.
- Planned and facilitated meetings to share marketing plans and explain future business goals.
- Developed brand marketing plan strategies to increase brand awareness.
- Delivered administrative support services to improve marketing efforts.
- Assisted with development of lead generation plans with targeted prospects, measures and objectives.
- Conducted competitive research and analysis to support strategic marketing initiatives.
Contract Technician
Nexen Energy
Fort McMurray, AB
07.2013 - 01.2014
- Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
- Devised new and improved records management programs to organize and protect data.
- Reviewed proposed contracts using primavera against established policies, guidelines and legal requirements to identify critical issues.
- Established clear review process throughout contract period to assess performance against expectations and requirements.
- Researched and led investigations into various areas to drive improvements and devise new processes.
- Reviewed invoices submitted by contractors and approved payments based on acceptable work products.
- Organized and maintained documents, files and records.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
Public and Investor Relations Officer
Austal Ships Australia
Perth, Australia
05.2011 - 08.2013
- Wrote press releases or other media communications to promote clients.
- Responded to requests for information from media or designated spokesperson or information source.
- Developed short- and long-term public relations strategies to improve organization's visibility.
- Maintained professionality and efficiency while working closely with leadership.
- Applied strategic communication strategies and interpersonal skills to develop and maintain high-value business relationships.
- Collaborated with marketing and design teams to create unique promotional content.
- Analyzed client activity and feedback to locate product and workflow weaknesses and made necessary adjustments.
- Posted and updated content on company's website and social media outlets.
- Established or maintained cooperative relationships with representatives of community, consumer or public interest groups.
- Learned about company history and products to present detailed information to customers.
Executive Assistant to the Regional Director
Investors Group Financial Services
Calgary, AB
04.2007 - 04.2011
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Designed PowerPoint presentations for monthly divisional meetings with top-level executives.
- Managed daily invoices, reports and proposals.
- Followed proper accounting and bookkeeping procedures to support audits.
- Collaborated with internal teams to support long-term research, marketing and ad hoc projects.
- Coordinated meeting and work schedules for staff teams and executives.
- Set up meeting and event logistics for senior management and updated calendars.
- Took detailed notes in meetings and disseminated information afterward.
- Leveraged word processing software to create proposals, letters and memos.
- Made travel arrangements to provide executives seamless and travel policy-approved business trips.
- Revised and maintained master calendar to coordinate meetings across multiple time zones.
Education
Payroll Manager
Bow Valley College
Calgary11.2019
Canadian Securities Course
Canadian Securities Institute
Calgary, AB06.2014
Business Management
Keyano College
Fort McMurray01.2007
Business Administration
Keyano College
Fort McMurray01.2006
Skills
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
- Creative Problem Solving
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
Timeline
Office Manager
West Country Energy Services
03.2023 - 02.2024
Accounting & Human Resources Administrator
Mountain West Services
03.2020 - 03.2023
Field Administrator
Canadian Natural Resources Ltd.
10.2018 - 03.2021
Executive Assistant to the Chief Operating Officer
Law Society of Alberta
06.2017 - 10.2017
Executive Assistant to Senior Advisor
Investors Group Securities Inc.
07.2015 - 07.2017
Client and Marketing Coordinator
AltaCorp Capital
05.2014 - 06.2015
Contract Technician
Nexen Energy
07.2013 - 01.2014
Public and Investor Relations Officer
Austal Ships Australia
05.2011 - 08.2013
Executive Assistant to the Regional Director
Investors Group Financial Services
04.2007 - 04.2011
Payroll Manager
Bow Valley College
Canadian Securities Course
Canadian Securities Institute
Business Management
Keyano College
Business Administration
Keyano College
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