Summary
Overview
Work History
Education
Skills
Timeline
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Ellen Curley

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Overview

2
2
years of professional experience

Work History

Hostess

Bread & Common
10.2022 - 02.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Customer Service Representative

Diageo
05.2022 - 09.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Utilized Salesforce to input data from customer complaints or emails received

Food and Beverage Attendant

Diageo
06.2021 - 05.2022
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service within a 5 star establishment.
  • Greeted and seated guests to provide friendly and welcoming experience as a representative of the flagship store
  • Established rapport with customers by providing friendly and attentive service.
  • Trained new staff members on company policies and procedures.

Agency

Cordant People
09.2020 - 05.2021
  • Operated the front desk i.e answering phone calls and e-mails regarding sales and potential new customers within companies such as Jaguar and Land Rover.
  • Adapted to working in a range of settings within Edinburgh City Centre.
  • Assessed customer needs and developed individualized solutions to reach customer satisfaction.

Education

Bachelor of Science - International Business Management

Edinburgh Napier University
Scotland
05.2021

Skills

  • Reservation Coordination
  • Interactive Communication Skills
  • Teamwork and Professionalism
  • Switchboard Operations

Timeline

Hostess

Bread & Common
10.2022 - 02.2023

Customer Service Representative

Diageo
05.2022 - 09.2022

Food and Beverage Attendant

Diageo
06.2021 - 05.2022

Agency

Cordant People
09.2020 - 05.2021

Bachelor of Science - International Business Management

Edinburgh Napier University

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Ellen Curley