Ellen Amoah
Edmonton,AB
Summary
- Licenced Alberta Security Services personnel with years experience patrolling premises and monitoring security cameras to detect any suspicious activity
- Experienced in managing a security team and coordinating security efforts for events, ensuring the safety of attendees and residents
- Experience conducting regular security assessments and making recommendations for improvements to mitigate potential security risks
- Experienced in regularly communicating with clients to address their security needs and provide updates on any incidents
- Proven ability to perform exceptionally well in challenging environments that foster personal and professional development
- A well developed ability to build good rapport with client and colleagues
- Team player with a positive attitude towards work
- Effective customer service, interpersonal and communication skills
- Established experience in microsoft office suit
Overview
7
7
years of professional experience
1
1
Certification
Work History
Cleaner
Right Choice Cleaning
12.2023 - Current
- Cleaned commercial and residential properties following safety procedures
- Worked efficiently with a team of 5 to 7 to complete tasks
- Followed work schedule on what needed to be cleaned
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
Material Handler (Warehouse)
Woodin Company
12.2020 - 08.2022
- Check incoming deliveries to make sure all ordered material meets quality standard.
- Organize stock in the most efficient way using forklifts, pallets, cranes etc.
- Pull material to fulfill orders properly
- Wrap orders and place them on trucks for delivery
- Monitor inventory levels and suggest new orders when needed
- Document orders, materials and any stock movements
Assistant Security Coordinator
Lion Security Services
11.2019 - 12.2021
- Responded swiftly to alarms or disturbances within the facility, assessing situations accurately before taking decisive action.
- Maintained access control database, monitoring visitor traffic and analyzing for potential irregularities or risks.
- Implemented robust visitor management processes that balanced hospitality with stringent site-wide security protocols.
- Developed emergency response plans, minimizing the impact of potential crises on personnel and property.
- Streamlined communication between security team members through the implementation of efficient reporting tools and processes.
- Enhanced security measures by implementing advanced surveillance systems and access control protocols.
- Reduced incidents of theft by conducting thorough risk assessments and deploying appropriate countermeasures.
Material handler (Warehouse)
CBI Company
08.2017 - 04.2020
- Fulfill orders by packaging necessary materials and preparing them for shipment
- Manage and catalog inventory with consistently updated records
- Track inventory levels and make recommendations for purchases when supply is low
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Used hand-held scanners and physical logs to accurately track item movements.
- Increased productivity, utilizing forklifts and other material handling equipment effectively.
Receptionist
Rexmax Hotel
05.2018 - 07.2019
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Diploma In Nursing - Nursing
Kwadaso Nursing Training College
Ghana08.2018
High School Diploma - Science
Ola Girls Senior High School
Ghana09.2010
Skills
- Verbal and written communication
- Security camera monitoring
- Patrolling
- Workplace Safety
- Work ethic
- Punctuality
- Security Protocols
- Incident Reporting
- Emergency Response
- Physical Fitness
- Reporting skills
- First Aid Certified
Languages
English
Full Professional
Certification
- Security Services and Investigators Act - Individual Licence, 05/09/24-04/30/25
- Alberta Basic Security Training, Public Safety & Emergency Services, 05/09/24
- Standard First Aid & CPR/AED Level C, APex Training Solutions, 01/09/23
- Food Safety Training, Alison, 08/09/23
- WHMIS 2015, Lift Certified, 11/10/23
- Exceptional Customer Service Certificate, 01/01/21
- Anointed Computers Diploma, 08/01/17
Timeline
Cleaner
Right Choice Cleaning
12.2023 - Current
Material Handler (Warehouse)
Woodin Company
12.2020 - 08.2022
Assistant Security Coordinator
Lion Security Services
11.2019 - 12.2021
Receptionist
Rexmax Hotel
05.2018 - 07.2019
Material handler (Warehouse)
CBI Company
08.2017 - 04.2020
Diploma In Nursing - Nursing
Kwadaso Nursing Training College
High School Diploma - Science
Ola Girls Senior High School
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