Elleda Wawrzaszek
Fort Steele ,BC
Summary
I am a friendly and driven person who’s focused. I am an energetic problem solver, skill-builder and conflict resolver.
Goal-oriented, enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
16
16
years of professional experience
Work History
Ski Lift Operator
RCR
Fernie
09.2008 - 06.2010
- Assisted in training new Ski Lift Operators, resulting in a smoother onboarding process and more efficient team performance.
- Handled emergency situations calmly and effectively, coordinating with Ski Patrol when necessary to ensure guest safety.
- Contributed to a positive work culture by actively participating in team meetings, sharing feedback, and offering suggestions for improvement.
- Performed pre-operation inspections and post-operation shutdown procedures.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Increased guest satisfaction by providing friendly assistance with loading and unloading ski equipment onto the lifts.
Retail Sales Manager
Sears
Fernie
09.2010 - 09.2013
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Maintained company's visual merchandise standards through general housekeeping and planograms.
Key Holder
La Vie En Rose Boutique
Cranbrook
08.2022 - 08.2023
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Managed store personnel by delegating tasks and supervising daily operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
Receptionist Administrator
Steeples Veterinary Clinic
Cranbrook
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
Fernie Secondary School
Fernie, BC06.2007
Skills
- Multi-line phone operation
- Organization skills
- Data Entry
- Document Management
- Professional Demeanor
- Security awareness
- Attention to Detail
Timeline
Receptionist Administrator
Steeples Veterinary Clinic
08.2023 - Current
Key Holder
La Vie En Rose Boutique
08.2022 - 08.2023
Retail Sales Manager
Sears
09.2010 - 09.2013
Ski Lift Operator
RCR
09.2008 - 06.2010
High School Diploma -
Fernie Secondary School
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