Open To Work
Marielle Regalado
Toronto,Ontario
Summary
A committed and results-driven individual who immerses in a workplace to share her knowledge and creativity for the refinement, continuous improvement and success of the company. Bringing collaborative mindset, multi-tasking abilities and self-motivated personality to the work environment. My purpose is to hone my skills, excel on professionalism, and build personal growth.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Office Manager
Retirement Suites By The Lake (Independent Living Retirement Residence)
08.2025 - Current
- Managing concierge scheduling, staffing coverage and daily operations to ensure high service standards for residents and guests.
- Supervising and leading concierge team operations, overseeing front desk services for approximately 85 independent living residents.
- Executed tasks to enhance concierge operations, contributing to overall service effectiveness.
- Tracked and reconciled daily sales flow, including guest meal purchases and concierge transactions, maintaining accurate financial records.
- Overseeing petty cash management to ensure accurate tracking, reconciliation and documentation.
- Process weekly accounts payable for all departments including invoice review, coding and submission for approval.
- Administer biweekly payroll using ADP and process employee vacations, sick leave and leaves of absence and benefits administration for four departments: Concierge, Housekeeping, Wellness and Dietary Aid.
- Support full-cycle recruitment including hiring, onboarding and employee terminations.
- Manage monthly resident billing, statement generation and distribution and prepare annual tax letters and explain rent, service packages and additional charges to residents and families.
- Complete move-in and move-out coordination using PointClickCare ensuring accurate billing and resident record management.
- Provide cross-departmental coverage when managers are offsite, including activities coordination, event setup and resident engagement. As well as assist with tours for potential residents or even support wellness team by inputting resident medical information.
Secretary of Managing Director
Anglo Eastern Ship Management Ltd
Hong Kong
11.2023 - 04.2025
- Ensured Managing Director's meeting preparation and provided assistance in tracking calendar and daily agenda to optimize time management.
- Assisted high-level executives and management with scheduling, emailing, booking flights, processing visas, writing correspondence, managing health benefits, and handling visitors to streamline operations.
- Served as point of contact among executives, employees, clients, suppliers, and external partners, facilitating communication and collaboration.
- Coordinates office management activities, social and net-working events while providing daily general administrative support to all team managers.
- Prepared and organized confidential documents, including reports and invoices, ensuring accurate handling of sensitive information to maintain confidentiality and compliance.
- Proficiently organize and keep reports and records up to date and accurately to maintain seamless work organization and physical filing system.
- Learned to relay directives, instructions and assignments to the team and determine matters of top priority which led to learning multi-tasking and how to handle accordingly.
Studio Operator/Receptionist
Defin8 Fitness (Pilates Studio)
03.2023 - 07.2023
- Managed daily check-in and check-out of members through walk-ins, MindBody and ClassPass app and delivering a warm and welcoming experience that enhances satisfaction and loyalty.
- Managed high-volume workload, responding to daily phone calls, emails, and social media inquiries from new, existing, and potential clients regarding classes and memberships while ensuring professionalism.
- Performed daily facility inspections to maintain high standards of safety and presentation, prioritizing member well-being and enhancing studio reputation.
- Oversaw the opening and closing of the fitness center to ensure smooth operations and a positive environment for all members.
- Provided administrative support to the team and management for an enhanced overall operational efficiency and demonstrated organizational skills to maintain accurate daily reports and data entries.
- Contributed to financial responsibility by actively collecting outstanding balances, payments of studio members and achieving monthly sales target.
Freelance Entertainer
Maggie & Rose Clubhouse
Hong Kong
10.2019 - 03.2023
- Expertly coordinated and carried out over 600+ children dream parties, from meticulous preparation to precise and flawless presentation.
- Correlated each party with creative and imaginative themed performances to captivate the children’s party audience.
- Anticipated unique dynamics of each party, accommodating 50 to 100+ guests, both children and adults, while maintaining a welcoming and professional demeanor.
- Vigilantly upheld high standards for venue setup, activity organization, hygiene maintenance, food and beverage safety and efficiency service to ensure enjoyable party environment.
- Played a pivotal role in food and beverage preparation, delivery throughout the events, presenting and participating to give out memorable dining experience for attendees.
- Demonstrated exceptional communication and organizational skills by effectively combining various departments which include Front Desk and F&B to ensure an ideal party experience.
Sales Ambassador
Timothy Oulton
Hong Kong
11.2021 - 10.2022
- Delivered a Luxury Retail Experience by demonstrating exceptional customer service in pre-sales and post-sales interactions with customers.
- Showcasing in-depth knowledge and expertising a portfolio of the company’s products to ensure customers will receive well acquainted guidance and recommendations.
- Leveraging our CRM database to provide professional and personalized customer support throughout the sales interaction and transaction by offering effective and timely solutions.
- Handled live chat via ZenDesk platform globally, addressing inquiries from existing, new, or potential clients.
- Managing daily gallery operations and sales responsibilities to contribute for a seamless function of the retail environment.
- Led training and guidance sessions for new team members to achieve successful execution of job duties.
- Provided valuable assistance with daily administrative tasks supporting colleagues and contributing to team’s efficiency.
Education
Higher Diploma - Tourism and Hospitality Management
HKUSPACE Po Leung Kuk Stanley Ho Community College
Foundation Diploma - Design
Yeo Chei Man Youth College
Skills
- Office Administration
- Executive Support
- Employee Relations
- Process Improvement
- Staff Management
- Payroll Administration
- Financial Reconciliation
- Customer Relationship Management
- Coordination
- Phone Etiquette
- Proficient in Software Knowledge
- Interpersonal Communication
- Employee Engagement
- Confidentiality Maintenance
Certification
National Safety Council, Emergency Care Training Hong Kong, First Aid, Adult, Child and Infant CPR & AED, 06/14/24, 724990, 998439E775D9D
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$60000/yr - $75000/yrTimeline
Office Manager
Retirement Suites By The Lake (Independent Living Retirement Residence)
08.2025 - Current
Secretary of Managing Director
Anglo Eastern Ship Management Ltd
11.2023 - 04.2025
Studio Operator/Receptionist
Defin8 Fitness (Pilates Studio)
03.2023 - 07.2023
Sales Ambassador
Timothy Oulton
11.2021 - 10.2022
Freelance Entertainer
Maggie & Rose Clubhouse
10.2019 - 03.2023
Higher Diploma - Tourism and Hospitality Management
HKUSPACE Po Leung Kuk Stanley Ho Community College
Foundation Diploma - Design
Yeo Chei Man Youth College