Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Languages
Timeline
Generic

Elle Leone

Toronto,ON

Summary

Completed a sociology degree with a qualitative focus, and worked to understand global inequities through intersectional lenses. Applied this to a peer support approach to the social service sector, and currently volunteer as a telephone support worker for those with mental health difficulties. Use active listening techniques with coworkers and clients alike and support others through dialectical harm reduction-abstinence models. Became versed on varying developmental and ethnographic perspectives with children since working as a research assistant in that field.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Lead Server

Fantasy Farm
05.2022 - Current
  • Maintain a changing list of priorities and effectively lead, support and work collaboratively with a team of 2-8 and think of the greater importance when it comes to prioritizing duties
  • Serve up to 250 guests, and stand and walk for up to 10 hours straight
  • Check in on coworkers and provide emotional labor and apply support to where hands are needed-usually the bar and dishwasher are understaffed
  • Greet and interact with clients with warm, welcoming attitude while maintaining clean and organized workstations
  • Communicate priorities to coworkers and 8 new hires, while managing teams of 2-7
  • Honed in on interpersonal and customer service skills by addressing clients and coworkers, warmly and professionally.

Crisis Line and Telephone Support Volunteer

Compass Guelph Humber
06.2024 - Current
  • Make social calls, medication reminders, operate as a listening ear and support up to 10 clients a day
  • Trained to assess for crises and risks and create safety plans and personal safety contracts
  • Provide referrals to pertinent services, and leave clients feeling heard, supported and safe while maintaining boundaries pertinent to both personal, and client safety
  • Nurtured an interest in obtaining crisis prevention and intervention certifications.

Research Assistant

OISE
09.2023 - 04.2024
  • Transcribed and coded 25 interviews with children and teens part of the Be Loud project which works to improve digital literacies and technological competencies within children and teens
  • Read 4 books on the ethnography of children, developmental perspectives, child psychology and techniques for ethical ethnography and interactions
  • Collaborated with and took orders from undergrads, masters, and doctorate students.

Urban Policy Course

University of Toronto
01.2023 - 04.2023
  • Worked in a team of 4 on a 3 part, 20 minute policy brief for the development of Moss Park- Specifically the impact of the Infrastructure for Jobs and Prosperity Act (IJPA) on low income and unhoused community members
  • Offered a new method of obtaining, and using community benefit data within community development frameworks, which prioritizes people first, rather than donors
  • Nurtured interest in becoming a housing worker to support marginalized populations.

Class Race and Gender Course

University of Toronto
01.2022 - 04.2022
  • Analyzed the effect of Canada's Temporary Foreign Worker Program's (TFWP) on its participants, and specifically its effect on racialized women within the new global care chain
  • Applied 3 theories; intersectionality, standpoint theory, and counter-geographies of labor for the analysis
  • Critiqued and assessed impacts of the TFWP finding it takes advantage of immigrants targeted by multiple structures of oppression.

Education

Honors Bachelors of Arts - Sociology And Cinema Studies

University of Toronto
St George Campus
04.2024

Working Towards An MSW. -

School TBA

Urban Policy -

Univeristy
01.2023

Sociology of Migration -

01.2023

Framing Cultural Geographies -

01.2022

Gender Relations -

01.2022

Lives In Canada -

01.2022

Race Class and Gender -

01.2022

Gender and Society -

01.2021

Intermediate Qualitative Methods -

01.2021

Black Cinema -

01.2020

Introductory Quantitative Methods -

01.2020

Screening Race -

01.2020

Skills

  • Ethical interviewing techniques
  • Policy Analysis
  • Collection, analysis and record maintenance, of both quantitative and qualitative data
  • Teamwork, collaboration, and mediation
  • Active listening
  • Patience and care work
  • Finding where support is needed to ensure success
  • Emotional labor and validating language
  • Effective written and oral communication
  • Independent time management abilities

Websites

Certification

  • CPR- IPR
  • First Aid- IPR
  • AODA-Exp 06/2025
  • Food Handler Certification-Exp 12/2028
  • Homelessness Learning Hub Harm reduction for the Homelessness Sector- IPR

References

  • Cassie Brownell, Supervisor and Project Lead at OISE, cassie.brownell@gmail.com
  • Jeremy Tobias, Manager and Owner at Fantasy Farm, 416-562-0051

Languages

English
Native or Bilingual

Timeline

Crisis Line and Telephone Support Volunteer

Compass Guelph Humber
06.2024 - Current

Research Assistant

OISE
09.2023 - 04.2024

Urban Policy Course

University of Toronto
01.2023 - 04.2023

Lead Server

Fantasy Farm
05.2022 - Current

Class Race and Gender Course

University of Toronto
01.2022 - 04.2022

Honors Bachelors of Arts - Sociology And Cinema Studies

University of Toronto

Working Towards An MSW. -

School TBA

Urban Policy -

Univeristy

Sociology of Migration -

Framing Cultural Geographies -

Gender Relations -

Lives In Canada -

Race Class and Gender -

Gender and Society -

Intermediate Qualitative Methods -

Black Cinema -

Introductory Quantitative Methods -

Screening Race -

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Elle Leone