Elle Chua

• Managed high-stress situations effectively, resolving email inquiries within 4 minutes, and maintaining professionalism under pressure.
• Liaised with customers, management, and sales team to better understand customer needs and recommended appropriate solutions.

• Managed high-volume requisitions, and conducted 14 interviews per day, promptly to meet client staffing needs efficiently.
• Operated and maintained applicant tracking and candidate management systems.

• Managed social media accounts, ensuring timely responses to comments, messages, and reviews for enhanced customer service.
• Upheld a consistent brand voice across all channels, tailoring messaging to align with specific platform demographics while maintaining overall company identity.

• Researched, gathered and edited proposal materials and assisted in writing grants.
• Managed team calendars and scheduled events, fundraising, and classes for multiple staff members and students.
• Revitalized web content and social media profiles with new and interesting content.

• Developed strong professional relationships by interacting and communicating effectively with wide variety of
colleagues and external contacts.
• Conducted market research to create more effective communicative materials for the intended audience.

• Trained, coached, and mentored 3 new sales associates for maximum performance.
• Up-sold and cross-sold products effectively, driving sales and increasing revenue.