ELLA ROSE TORRES ELEOGO
MISSISSAUGA,CANADA
Summary
Dedicated and detail-oriented professional with experience in healthcare, administration, and customer service. Skilled in patient care, front desk and reception operations, appointment coordination, EMR and record management, and accurate documentation. Committed to providing excellent service, supporting team efficiency, and maintaining professionalism in diverse work environments.
Overview
11
11
years of professional experience
Work History
Sales Receptionist
Attrell Toyota
Brampton
01.2025 - Current
- Greeted and assisted customers, directing them to appropriate sales or service departments to enhance their experience
- Managed phone inquiries, scheduled appointments, and supported timely customer follow-up
- Maintained a well-organized reception area and ensured exceptional customer service
- Processed deposits, refunds, cheques, and cash transactions using PBS system, ensuring accuracy
- Stocked and organized new vehicles, supporting smooth lot operations
- Prepared and handled outgoing mail via Canada Post and Purolator efficiently
Medical Office Administrator
Trillium Health Partners Hospital - M. Padonou Medicine Professional Corp
Mississauga
10.2022 - 08.2025
- Coordinated scheduling of appointments, surgeries, and procedures using Klinix, Accuro, and EPIC to ensure optimal patient care.
- Managed patient records, referrals, and billing, including refugee patients.
- Managed patient inquiries through phone, email, and in-person interactions to address concerns and provide information promptly.
- Executed accurate scanning and organization of medical documents in digital files.
Clinical Extern
University Health Network
Toronto
12.2021 - 08.2022
- Collaborated with healthcare team to develop and implement effective care plans.
- Assisted patients with daily living activities and mobility to promote independence and comfort.
- Supported meal preparation and feeding to ensure proper nutrition and dietary needs.
- Participated in clinical training to enhance skills.
Crew Member/Cashier
Lawrenzo Foods Ltd
Mississauga
07.2015 - 05.2021
- Provided exceptional customer service by taking orders and addressing inquiries to enhance customer satisfaction.
- Operated the cash register and processed payments accurately.
- Prepared food items to meet quality standards and maintain consistency for a positive dining experience.
- Ensured cleanliness and organization in work and dining areas to promote a welcoming environment.
- Collaborated with team members to ensure efficient service during busy shifts.
Education
Continuing Education – RPN Refresher -
Humber College
Toronto, ON04-2026
Registered Practical Nurse - College Diploma
Sheridan College
Brampton04-2022
High School Diploma -
Iona Secondary School
Mississauga06-2017
Skills
- Front Desk & Reception Management
- Appointment, Procedure & Surgery Coordination
- Electronic Medical Records (Klinix, Accuro, EPIC, PointClickCare)
- Patient Care & Clinical Support (Medication Administration, Wound Care, Assessments)
- Patient Records, Referrals & Billing
- Team Collaboration & Professional Communication
- Organization, Multitasking & Confidentiality
Certifications / Professional Credentials
Humber College – HSPnet Registration & E-Orientation Modules │ Oct 2025
- AODA – Working Together / Travailler Ensemble
- COVID-19 Assessment and PPE
- Worker Health and Safety Awareness in 4 Steps
- Workplace Hazardous Materials Information System (WHMIS – TAHSN/UofT)
- Workplace Violence and Harassment (TAHSN/UofT)
Heaven Can Wait – Standard First Aid with BLS CPR │ Sep 2025
mediSystem by Shoppers Drug Mart - Medication Management Best Practices | Mar 2026
Clinical Placement Experience
Extendicare Burloak Long Term Care, Burlington | 400 Hours | Jan 2026 - Apr 2026
- Administered medications via IM, oral, SC, and IV routes under nursing supervision
- Performed wound assessments and care, including pressure ulcers, skin tears, and post-surgical wounds
- Assisted with admissions, transfers, and hospital transportation of residents
- Supported residents with activities of daily living (feeding, ambulation, transfers, personal care)
- Documented patient conditions, behaviors, and clinical notes accurately for nursing staff and ADOC
- Collaborated with nurses, healthcare aides, and interdisciplinary teams to ensure comprehensive resident care
- Participated in daily reports and care plan discussions for each floor and new admissions
Joseph Brant Hospital, Burlington – Acute Medicine │ 450 Hours │ Jan 2022 – Apr 2022
- Administered medications via IM, oral, SC, and IV routes
- Managed NG and tracheostomy tubes to ensure patient comfort
- Performed basic lab tests and assisted in interpreting results
- Assisted patients with ADLs: feeding, ambulation, transfers, and personal care
- Transported patients to appointments and tests
- Documented patient behavior, complaints, and symptoms for nursing staff
Credit Valley Hospital, Mississauga – 1B Medicine Unit │ 168 Hours │ Sep 2021 – Dec 2021
- Administered medications via IM, oral, SC, and IV routes
- Skilled in wound care, IV insertion, and Foley catheter placement
- Assisted patients with ADLs: feeding, ambulation, transfers, and personal care
- Educated families on patient care and wellness
- Experienced caring for patients with conditions such as diabetes, asthma, dementia, stroke, and delirium
- Documented patient behavior, complaints, and symptoms for nursing staff
Brampton Civic Hospital, Brampton – Oncology Unit │ 84 Hours │ Jul 2021 – Aug 2021
- Administered medications via IM, oral, SC, and IV routes
- Assisted patients with ADLs: feeding, ambulation, transfers, and personal care
- Documented patient behavior, complaints, and symptoms for nursing staff
Timeline
Sales Receptionist
Attrell Toyota
01.2025 - Current
Medical Office Administrator
Trillium Health Partners Hospital - M. Padonou Medicine Professional Corp
10.2022 - 08.2025
Clinical Extern
University Health Network
12.2021 - 08.2022
Crew Member/Cashier
Lawrenzo Foods Ltd
07.2015 - 05.2021
Continuing Education – RPN Refresher -
Humber College
Registered Practical Nurse - College Diploma
Sheridan College
High School Diploma -
Iona Secondary School