Summary
Overview
Work History
Education
Skills
Timeline
Generic
ELLA JANE TOMAS

ELLA JANE TOMAS

Victoria,BC

Summary

Dynamic professional with extensive experience in customer service, sales, and podcast management, seeking to leverage expertise in lead generation, content creation, and client relations to drive growth and enhance organizational success. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Podcast Host & Coordinator

The CMO Network by BetterContext AI
12.2023 - Current
  • Led interviews with industry experts such as CEOs, CMOs and VP of Marketing, ensuring insightful and dynamic conversations.
  • Coordinated guest management, scheduling recording sessions, and pre-interview preparations.
  • Managed podcast recording and release schedule, ensuring timely production and publication
  • Maintained guest interactions and contact information in CRM system.
  • Managed calendars across different Google accounts for efficient scheduling.

Business Development Executive

Pineapple Furniture
11.2022 - 11.2023
  • Conducted market research to identify potential clients and new business opportunities.
  • Maintained and updated CRM records to track interactions, opportunities, and follow-ups.
  • Generated and qualified leads through various channels, including cold calling and email campaigns.
  • Analyzed sales data and market trends to inform business development strategies.

Sales Development Representative

Office Beacon Philippines, Inc.
01.2022 - 11.2022
  • Conducted outbound sales calls to identify and qualify potential leads.
  • Collaborated with the sales team to develop and implement strategies for lead generation.
  • Followed up on leads generated by marketing campaigns to convert them into sales opportunities.
  • Scheduled appointments and product demos for the sales team with qualified prospects.
  • Maintained accurate and up-to-date records in the CRM system.

Customer Service Representative

iQor Philippines, Inc.
01.2017 - 08.2021
  • Managed incoming calls, providing prompt and accurate responses.
  • Upsold product features and additional services to enhance customer experience and drive sales.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Processed orders, returns, and exchanges efficiently to meet customer needs.
  • Met or exceeded performance targets, including response time, resolution time, and customer satisfaction scores.


Education

Bachelor of Science - Information Technology

AMA Computer College
Philippines
04.2016

Skills

  • Exceptional communication
  • Problem-solving and conflict resolution
  • Upselling and cross-selling
  • Sales presentations and product demos
  • Data analysis
  • Lead generation and qualification
  • CRM management
  • Collaboration and Teamwork

Timeline

Podcast Host & Coordinator

The CMO Network by BetterContext AI
12.2023 - Current

Business Development Executive

Pineapple Furniture
11.2022 - 11.2023

Sales Development Representative

Office Beacon Philippines, Inc.
01.2022 - 11.2022

Customer Service Representative

iQor Philippines, Inc.
01.2017 - 08.2021

Bachelor of Science - Information Technology

AMA Computer College
ELLA JANE TOMAS