ELLADA KRAVCHENKO
North Hills
Summary
Healthcare professional with 17+ years of progressive experience in hospital, outpatient, oncology, and hospice settings, currently completing a Master of Social Work (MSW) with expected graduation in December 2026. Extensive background in care coordination, patient advocacy, psychosocial support, and interdisciplinary team collaboration across palliative care, oncology, and complex chronic disease populations. Experienced in supporting patients and families through serious illness, end-of-life care, and complex care transitions while connecting them to community and clinical resources. Strong ability to navigate healthcare systems and support continuity of care in high-acuity environments.
Overview
18
18
years of professional experience
Work History
Patient Service Representative II
Cedars-Sinai Medical Center – Breast Center
Los Angeles, CA
06.2024 - Current
- Coordinate new patient intake for breast oncology services ensuring complete clinical records, imaging, and pathology are available for provider review.
- Serve as primary patient-facing coordinator supporting individuals navigating complex diagnostic and treatment pathways.
- Facilitate communication between patients, nurse practitioners, physicians, and external providers to ensure continuity of care.
- Process and track referrals and authorizations for diagnostic imaging, consultations, and procedures.
- Support patients experiencing anxiety and uncertainty by providing timely updates and navigation support.
- Collaborate with multidisciplinary clinical teams to ensure efficient patient flow and care coordination.
- Maintain accurate clinical documentation in compliance with HIPAA and hospital policies.
MSW Intern
Silverado Hospice
Los Angeles, CA
05.2026 - 12.2026
- Conduct psychosocial assessments under supervision to evaluate patient and family emotional, social, and environmental needs.
- Provide supportive counseling, grief support, and crisis intervention for patients and families facing terminal illness.
- Assist in development of individualized care plans in collaboration with interdisciplinary hospice team.
- Facilitate referrals to community-based resources including bereavement support, caregiver services, and financial assistance programs.
- Participate in interdisciplinary team meetings with physicians, nurses, chaplains, and social workers to coordinate holistic patient care.
- Document clinical interactions and care plans in compliance with HIPAA and hospice regulatory standards.
Administrative Assistant II
Keck Medical Center of USC
Los Angeles, CA
01.2023 - 06.2024
- Provided administrative and coordination support for Social Services, Palliative Care, and Care Management departments.
- Supported interdisciplinary care teams including social workers, case managers, physicians, and nursing leadership.
- Coordinated meetings, calendars, and operational workflows supporting patient care delivery systems.
- Assisted HR and leadership with onboarding and recruitment of clinical and support staff using Workday.
- Maintained confidential operational and clinical documentation in compliance with hospital policies.
Clinic Operations Supervisor
Providence Health & Services
Mission Hills, CA
06.2018 - 10.2022
- Supervised daily operations supporting complex care populations including palliative care, hospice, skilled nursing, and high-risk chronic disease patients.
- Supported coordination between nurses, social workers, and care managers to improve continuity of care.
- Trained and onboarded clinical and administrative staff on healthcare workflows and patient coordination systems.
- Developed and analyzed operational reports to support leadership decision-making and workflow improvements.
- Managed a team of 35 caregivers including 14 direct reports.
Lead Coordinator
Providence Health & Services
Mission Hills, CA
06.2017 - 06.2018
- Supported coordination of daily workflows for a team of 30 employees in a high-volume clinical environment.
- Assisted with training, scheduling, and operational support for patient care teams.
- Ensured timely completion of departmental tasks and improved workflow efficiency.
Referral Coordinator
Facey Medical Group
Mission Hills, CA
01.2015 - 06.2017
- Coordinated patient referrals between providers, specialists, and insurance carriers ensuring timely access to care.
- Verified insurance benefits and secured prior authorizations for medical services.
- Supported case management teams in coordinating patient care plans and follow-up services.
- Maintained accurate tracking of referrals and patient care progression.
Medical Receptionist II
Facey Medical Group
Valencia & Mission Hills, CA
09.2008 - 01.2015
- Managed patient scheduling, check-in/check-out, and high-volume call handling.
- Maintained accurate patient records in compliance with HIPAA standards.
- Served as liaison between patients, providers, and clinical staff to support care coordination.
Education
Master of Social Work -
National University
La Jolla, CABachelor of Science in Nursing - undefined
Nightingale University
Salt Lake City, UT01-2024
Bachelor of Arts - General Studies & Management
National University
La Jolla, CA01-2017
Skills
- Care Coordination & Case Management
- Psychosocial Support & Patient Advocacy
- Hospice & Palliative Care Support
- Crisis Support & Grief & Bereavement Support
- Hospital Discharge Planning Support
- Interdisciplinary Team Collaboration
- Community Resource Referral & Navigation
- Patient Intake & Clinical Documentation
- High-Acuity Patient Population Support
- HIPAA-Compliant Documentation
- Healthcare Workflow Optimization
- Cultural Competency in Healthcare Settings
AWARDS
Values in Action Award – Providence Health & Services (2021). Recognized for demonstrating compassion, dignity, justice, excellence, and integrity.
Timeline
MSW Intern
Silverado Hospice
05.2026 - 12.2026
Patient Service Representative II
Cedars-Sinai Medical Center – Breast Center
06.2024 - Current
Administrative Assistant II
Keck Medical Center of USC
01.2023 - 06.2024
Clinic Operations Supervisor
Providence Health & Services
06.2018 - 10.2022
Lead Coordinator
Providence Health & Services
06.2017 - 06.2018
Referral Coordinator
Facey Medical Group
01.2015 - 06.2017
Medical Receptionist II
Facey Medical Group
09.2008 - 01.2015
Bachelor of Science in Nursing - undefined
Nightingale University
Bachelor of Arts - General Studies & Management
National University
Master of Social Work -
National University