Ella Turner

Utilized social media platforms to create brand awareness and drive sales. Delivered persuasive presentations that increased customer engagement and closed more deals. Utilized customer relationship management (CRM) software to track customer interactions and follow-up with leads

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality. Served food and beverages promptly with focused attention to customer needs. Worked with POS system to place orders, manage bills, and handle complimentary items. Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Kept reception area clean and neat to give visitors positive first impressions Confirmed appointments, communicated with clients, and updated client records. Answered phone promptly and directed incoming calls to correct offices.

Being the Guest Experience Leader I have been fully trained in customer service and understand how important first impressions are. During my time at McDonald's I was on the floor greeting customers and ensuring that everyone's visit was a memorable pleasant time. I learned how to deal with customer complaints using the acronym L.A.S.T. Listen to the issue, Apologize for the inconvenience, Solve the issue and come up with a reasonable compromise and or solution and finally, Thank the customer.