Summary
Overview
Work History
Education
Skills
Timeline
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Ella Ponce

Summary

Disciplined and quality-driven Shipping and Logistics professional with a 6 year background in Supply Chain and Logistics. Committed to maintaining professional relationships to increase profitability, drive business results and enhance customer experiences. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Shipping and Receiving Coordinator

Aritzia
05.2022 - Current
  • Prepared orders for shipment, posting weights and shipping charges onto packaging, marking materials with identifying information and updating logs of shipments outgoing and incoming.
  • Maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
  • Providing shipment updates to customers and cross-functional teams ensuring smooth delivery.
  • Developed custom packing solutions for unique or delicate items, preventing damage during transit and increasing customer satisfaction rates.
  • Resolved customer inquiries regarding order status or discrepancies in a timely manner, maintaining high satisfaction rates.
  • Established strong relationships with key carrier representatives, ensuring priority handling and timely resolution of any shipping issues.
  • Assisted in budget planning for the department by providing accurate and detailed shipping cost projections, enabling informed decision-making processes.
  • Collaborated with cross-functional teams to address any shipping or receiving issues, fostering strong working relationships.
  • Maintained a well-organized inventory system for streamlined product retrieval and shipment preparation.
  • Generated end-of-day reports covering shipments, productivity, and financial totals.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.

Distribution Associate

Aritzia
09.2017 - 05.2022
  • Maximized workforce productivity through effective communication of daily goals, priorities alignment, and performance feedback discussions among team members.
  • Prepared eCommerce orders for outbound shipments with speed and accuracy.
  • Troubleshooted eCommerce order discrepancies in time for daily ship out.
  • Assisted in maintaining optimal staffing levels by participating in recruitment, training, and development of new team members.
  • Inspected merchandise for damage and discrepancies with documentation.
  • Requisitioned new supplies and maintained storage areas for smooth department operations.
  • Boosted customer satisfaction by ensuring timely and accurate order fulfillment and delivery.
  • Recorded order information, shortages, and discrepancies to keep records current and accurate.
  • Documented inventory movements in WMS using handheld scanners and computers.
  • Reduced order processing times through effective coordination with team members and cross-functional departments.

Certified Makeup Artist

Freelance
05.2015 - Current
  • Developed loyal following of clients by providing high-quality services.
  • Successfully executed event makeup services for weddings, proms, fashion shows, and other special occasions.
  • Scheduled onsite and offsite makeup appointments for clientele.
  • Creating a welcoming environment by maintaining an organized, clean workstation in line with sanitation regulations.
  • Demonstrated versatility in creating various makeup styles for diverse clientele-from natural to dramatic looks.
  • Educated clients about proper makeup application techniques for daily use or special occasions, empowering them to feel confident.

Education

Licensed Makeup Artist - Fashion And Beauty

John Casablancas Institute
Vancouver, BC
04.2016

Skills

  • Shipping and Logistics
  • Customer Service
  • Administrative Support
  • Problem-Solving
  • Effective Communication
  • Empathy
  • Positive Attitude
  • MS Office

Timeline

Shipping and Receiving Coordinator

Aritzia
05.2022 - Current

Distribution Associate

Aritzia
09.2017 - 05.2022

Certified Makeup Artist

Freelance
05.2015 - Current

Licensed Makeup Artist - Fashion And Beauty

John Casablancas Institute

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Ella Ponce