Ella Jubilee
Whistler,BC
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Server
Bar Oso
Whistler, BC
02.2024 - 07.2024
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Peace Restaurant
Sault Ste. Marie, ON
02.2022 - 07.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Bartender Supervisor
Peace Restaurant
Sault Ste. Marie, ON
04.2023 - 01.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, and taking inventory.
Server
Outspoken Brewing
Sault Ste. Marie, ON
09.2018 - 12.2021
- Developed rapport with customers, fostering a friendly and loyal clientele base.
- Enhanced customer satisfaction by efficiently serving beer and offering pairing suggestions.
- Collaborated with fellow staff members to optimize workflow and service quality.
- Educated patrons on various beer styles, enhancing their appreciation and enjoyment.
Education
High School Diploma -
Korah Collegiate And Vocational School
Sault Ste. Marie, ON06.2018
Skills
- Creative thinking
- Drink presentation
- Complaint handling
- Customer engagement
- Sanitation standards
- Attention to detail
Languages
English
Timeline
Server
Bar Oso
02.2024 - 07.2024
Bartender Supervisor
Peace Restaurant
04.2023 - 01.2024
Server
Peace Restaurant
02.2022 - 07.2024
Server
Outspoken Brewing
09.2018 - 12.2021
High School Diploma -
Korah Collegiate And Vocational School