Ella Metzger
Guelph,ON
Summary
Motivated and reliable individual with strong customer service, communication, and multitasking skills. Experienced in fast-paced environments, with a proven ability to adapt quickly and work effectively both independently and as part of a team. Looking for a part-time position to contribute to a dynamic organization while further developing my professional skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
Shaw's Ice Cream
03.2019 - Current
- Trained, supervised, and motivated staff to ensure efficient operations and excellent customer service.
- Delegated tasks effectively to meet daily sales goals and maintain smooth operations during busy shifts.
- Handled customer complaints and inquiries professionally to ensure a positive guest experience.
- Managed daily cash deposits, counted tills, and ensured accuracy in financial reporting.
- Ensured cleanliness, organization, and compliance with health and safety regulations.
- Successfully managed shift schedules to ensure adequate staffing and smooth operation during peak hours.
- Balanced multiple priorities while maintaining focus on quality and customer satisfaction.
- Trained staff on proper hygiene practices and efficient work skills.
Day Camp Counselor
YMCA
05.2024 - 09.2024
- Monitored and ensured the safety and well-being of children during camp activities and free play.
- Maintained a safe and inclusive environment, adhering to all safety guidelines and protocols.
- Designed and led age-appropriate activities, including arts and crafts, sports, and games, fostering creativity and teamwork.
- Adapted activities to suit the varying developmental needs and interests of children aged 4-12.
- Managed group dynamics effectively, using positive reinforcement techniques to encourage appropriate behavior.
- Mediated conflicts between children calmly and constructively, fostering respect and cooperation.
- Communicated effectively with campers, parents, and fellow staff to ensure a seamless camp experience.
- Coordinated daily schedules to ensure all planned activities were executed efficiently.
- Certified in First Aid and CPR to handle minor injuries and respond effectively in emergencies.
- Fostered an inclusive environment by respecting diverse backgrounds and accommodating individual needs.
Waitress/Beverage Cart Attendant
St. Thomas Golf and Country Club
05.2022 - 09.2023
- Suggested menu items and promoted specials to increase sales and meet revenue targets.
- Successfully upsold beverages and snacks, boosting customer satisfaction and profits.
- Processed payments accurately and efficiently, including cash, credit card, and digital transactions.
- Maintained accountability for cash handling
- Balanced multiple tasks effectively in a fast-paced environment to serve customers promptly.
- Ensured orders were accurate and delivered promptly to meet customer expectations.
- Monitored beverage cart inventory to ensure well-stocked and appealing presentation.
- Maintained energy and focus during long shifts, including outdoor service on the beverage cart.
- Trained in handling food and beverage products to maintain quality standards.
- Provided detailed descriptions of menu items, including ingredients and preparation methods.
- Managed multiple tables simultaneously in a fast-paced environment without compromising service quality.
Education
Bachelor of Arts - Sociology
University of Guelph
Guelph, ON04-2027
Skills
- Communication: Strong verbal and written communication, active listening, clear instruction delivery
- Customer Service: Building relationship with customers, handling complaints, maintaining a positive experience
- Teamwork: Collaborating with colleagues, supporting team goals, resolving conflicts
- Problem-Solving: Identifying issues, developing solutions, implementing changes effectively
- Adaptability: Adjusting to new challenges, handling multiple tasks, managing stress in fast-paced environments
Certification
- Standard First Aid and CPR certificate
- Smart Serve Certificate
References
Available upon request.
Timeline
Day Camp Counselor
YMCA
05.2024 - 09.2024
Waitress/Beverage Cart Attendant
St. Thomas Golf and Country Club
05.2022 - 09.2023
Supervisor
Shaw's Ice Cream
03.2019 - Current
- Standard First Aid and CPR certificate
- Smart Serve Certificate
Bachelor of Arts - Sociology
University of Guelph
Similar Profiles
Noah BlecknerNoah Bleckner
Ice Cream Scooper at Justine's Ice Cream Parlour Ice Cream Parlour, St Michaels, MdIce Cream Scooper at Justine's Ice Cream Parlour Ice Cream Parlour, St Michaels, Md
Hasibul Hasan TalhaHasibul Hasan Talha
Trainee Sales Officer at DHAKA ICE CREAM INDUSTRIES LTD. (POLAR ICE CREAM)Trainee Sales Officer at DHAKA ICE CREAM INDUSTRIES LTD. (POLAR ICE CREAM)
M. A. MunimM. A. Munim
Senior Section Manager–HR & Compliance at Dhaka Ice Cream Industries Ltd. (Polar Ice Cream)Senior Section Manager–HR & Compliance at Dhaka Ice Cream Industries Ltd. (Polar Ice Cream)