Summary
Overview
Work History
Education
Skills
Volunteer Work
Languages
Certification
Timeline
Generic

Ella MacLean

Toronto,Canada

Summary

Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understands importance of maintaining clean and organized environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to a positive team atmosphere and ensure customer satisfaction.


Overview

2
2
years of professional experience
1
1
Certification

Work History

Grenadier Cafe
06.2023 - 08.2023
  • Provided efficient customer service in a fast-paced environment.
  • Waited tables, served customers, and answered patrons’ questions.
  • Cleaned tables and assisted bussing staff when required.
  • Operated POS system and executed cash transactions to ensure totals matched.

Crew Member

McDonald’s
09.2022 - 03.2023
  • Greet and receive customers politely and professionally.
  • Explain various specials and promotional discounts.
  • Operate the POS system and taking customer orders, ensuring timely delivery and excellent customer service while fulling over 200 orders per shift.
  • Carefully observed all food safety measures and quality control standards.
  • Maintaining store cleanliness standards, taking initiative to complete extra cleaning during down time.
  • Support the team by helping to take orders in drive thru window during peak hours.

Clerical

Spinal Health Centre
06.2021 - 08.2021
  • Organized and filed client documents.
  • Updated client addresses in database.
  • Greeting clients

Education

Bachelor of Arts - Criminal Justice & Public Policy

University of Guelph
05-2028

Skills

  • Technical Skills: Proficient in various POS systems with a demonstrated ability to quickly learn and adapt to new technologies
  • Analytical Skills: Problem-solving: Quickly identifying and resolving issues, such as handling customer complaints or addressing service delays, ensuring a smooth customer experience
  • Soft Skills: Effective communication skills, fluent in both English and French Demonstrates excellence in working within a team environment and providing support to team members Strong attention to detail, particularly regarding inventory management and store setup Adaptable, ensuring preparedness for busy periods during slower times Experienced in working long hours

    • Customer Service Abilities

  • Effective active listening skills
  • Recognizing the importance of paying attention to the customer's requests
  • Effective at maintaining a calm and professional demeanor
  • Adaptive to new environments and effective at handling stressful situations
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Bilingual (French)

Volunteer Work

Shine Foundation

Coordinated silent auction logistics, engaged attendees with detailed item information, communicated the foundation's mission, and processed accurate payments and invoices.

Languages

French
Full Professional

Certification

Smart Serve Ontario

Timeline

Grenadier Cafe
06.2023 - 08.2023

Crew Member

McDonald’s
09.2022 - 03.2023

Clerical

Spinal Health Centre
06.2021 - 08.2021

Bachelor of Arts - Criminal Justice & Public Policy

University of Guelph

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Ella MacLean