Ella LeFort
Kelowna,BC
Summary
A versatile and customer-oriented individual with great work ethic, friendly demeanor and positive attitude. Organized and dependable with extensive experience in fast-paced locations. Provides structured service and work plans, balancing needs of patrons, team members and customers. A quick learner with a high aptitude for grasping any training set forth and a great addition to any team.
Overview
6
6
years of professional experience
Work History
Waitress Supervisor
The Woods
06.2022 - Current
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
Waitress
Auberge 1939
06.2021 - 06.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
Hostess
Le Grill Saint-George
12.2017 - 06.2021
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Event Planning Intern
Destination Tremblant
01.2018 - 01.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
Waitress
La Sandwicherie
05.2019 - 08.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
College Diploma - Visual Arts
Cégep Du Vieux Montréal
Montreal, QC05.2022
High School Diploma -
École Secondaire Curé-Mercure
Mont-Tremblant, QC06.2020
Skills
- Customer Service and Client Rapport
- Cool Under Pressure
- Guest Accommodations
- Warm and friendly
- Adaptable and Flexible
- Dependable and Reliable
- Team Player
Timeline
Waitress Supervisor
The Woods
06.2022 - Current
Waitress
Auberge 1939
06.2021 - 06.2022
Waitress
La Sandwicherie
05.2019 - 08.2020
Event Planning Intern
Destination Tremblant
01.2018 - 01.2021
Hostess
Le Grill Saint-George
12.2017 - 06.2021
College Diploma - Visual Arts
Cégep Du Vieux Montréal
High School Diploma -
École Secondaire Curé-Mercure
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