Ella Lauber-Hamm

• Opening and closing restaurant, delegating front of house staff and managing shift changes, collaboration with managers, handling cash, handling guest & technological conflicts, enhancing employee morale, training new employees.

Provide attentive service during high-volume periods, handle guest conflicts and swift resolutions, answer questions and offer recommendations.

• Managing guest waitlist and reservations, greeting and seating guests, supported servers, and cleaning duties.
• Deep cleaning before opening on weekends.

• Managed day to day duties independently, handled all transactions, managed inventory, fostered a positive work environment, addressed and managed complaints.