ELLA HUANG
Edmonton
Summary
A self-motivated, friendly, and detail-oriented professional with over 6 years of experience in customer service. Skilled in delivering effective service, handling customer complaints, and providing comprehensive support in fast-paced environments. Adept at building rapport quickly and conducting training sessions efficiently.
Overview
9
9
years of professional experience
Work History
Accounting Assistant
2450340 ALBERTA LTD.
07.2023 - Current
- Communicate with clients and provided timely responses
- Enter transactions accurately using a manual accounting system
- Prepare and process invoices, checks, and payment requests
- Maintain accurate and up-to-date financial records
- Assist with payroll processing and expense reimbursements
Sushi Chef
Mikado
07.2022 - Current
- Prepare and present all menu items from the assigned sushi station with consistency and quality
- Supervise sushi preparation to ensure food safety and maintain high-quality standards at all times
- Follow all procedures outlined in the training manual successfully
- Prepare sushi items in accordance with standardized recipes and portion guidelines
- Foster a productive and collaborative working environment among team members
Respite Care Worker
06.2018 - 01.2025
- Provided direct personal care and support to employer’s autistic son
- Assisted with managing daily routines and activities to promote independence
- Led and facilitated structured and engaging activities throughout the day
- Participated in outdoor and community-based activities to encourage social interaction
- Supervised at all times to ensure safety, comfort, and emotional well-being
- Delivered overnight care as part of 24-hour respite support when necessary
Supervisor
Sushi Shop
11.2019 - 07.2022
- Ensured completion of all checklists, requisitions, and opening/closing duties
- Oversaw front- and back-of-house restaurant operations to ensure smooth workflow
- Maintained high standards of cleanliness and quality for all food served
- Communicated effectively with staff and customers to deliver exceptional service
- Handled customer complaints tactfully and professionally to ensure satisfaction
- Used systems to accurately process transactions and generate daily revenue reports
- Communicated with employees timely and promoted a collaborative work environment
Hostess/Waitress
Mikado Japanese Restaurant
10.2017 - 10.2019
- Handled incoming phone calls, processed guest payments
- Organized and arranged reservations efficiently to maximize seating and guest satisfaction
- Communicated professionally with guests and provided accurate, helpful information
- Utilized a positive, suggestive sales approach to enhance customer experience
- Maintained accurate records of transactions and guest interactions
Volunteer
NAIT
09.2016 - 12.2018
- Greeted new students and responded to academic-related inquiries with clarity and helpfulness
- Introduced relevant programs, services, or products and encouraged student participation
- Assisted in organizing student orientation activities and campus tours
- Promoted a welcoming and inclusive environment for incoming students
Education
Accounting Diploma - Business Administration
Northern Alberta Institute of Technology (NAIT)
04-2019
Financial Management - Business
Huaxia University
01.2016
Skills
- Friendly, easy-going, and cheerful personality with a strong sense of responsibility
- Bilingual communication skills in both Chinese and English
- Quick to adapt to new environments and integrate effectively into diverse teams
- Excellent customer service, communication, and organizational abilities
- Gained valuable hands-on experience through off-campus practical work activities
- Strong attention to detail and ability to respond to changes in the work environment
Timeline
Accounting Assistant
2450340 ALBERTA LTD.
07.2023 - Current
Sushi Chef
Mikado
07.2022 - Current
Supervisor
Sushi Shop
11.2019 - 07.2022
Respite Care Worker
06.2018 - 01.2025
Hostess/Waitress
Mikado Japanese Restaurant
10.2017 - 10.2019
Volunteer
NAIT
09.2016 - 12.2018
Financial Management - Business
Huaxia University
Accounting Diploma - Business Administration
Northern Alberta Institute of Technology (NAIT)
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