Ella Hood
Santa Maria
Summary
Barista and Cashier with over 8 years of experience in customer service and coffee preparation, known for enhancing customer engagement through detailed coffee education and a welcoming atmosphere. Demonstrated expertise in managing cash transactions, ensuring compliance with health and safety standards, and proficiency in Microsoft Office Suite and data analysis. Eager to leverage strong interpersonal and technical skills in a dynamic new role, fostering a collaborative and efficient work environment.
An almost-graduate with foundational knowledge in Forestry and Natural Resources and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Barista/Cashier/Bartender
First Class Concessions, SBP Airport
08.2024 - 08.2025
- Meticulously prepare beverages, operate POS systems, and maintain inventory at airport concession.
- Ensure compliance with health and safety standards.
- Manage cash transactions efficiently while ensuring a welcoming atmosphere.
- Hours worked in a week: 40
Barista and Cashier
Linnaea’s Cafe
06.2022 - 11.2023
- Promoted coffee consumption by educating customers; selling coffee and coffee grinding and brewing equipment, accessories, and supplies.
- Prepared and served a variety of coffee drinks, along with pastries and cookies.
- Welcomed customers by determining their coffee interests and needs.
- Hours worked in a week: 28
Host and Server Support
Luna Red SLO Restaurant
04.2021 - 09.2021
- Managed seating charts and monitored restaurant activity to determine seating and dining flow.
- Responded to guest inquiries and requests in an efficient, courteous manner.
- Hours worked in a week: 25
Lifeguard and Swim Lesson Instructor
City of Santa Maria
05.2016 - 09.2020
- Observed the activities of swimmers, enforcing applicable pool policies and regulations, rescuing swimmers in distress, and providing emergency care, when needed.
- Taught swimming techniques, swimming strokes, and water safety rules to students with varying swimming abilities.
- Hours worked in a week: 25
Education
Bachelor of Science - Forestry and Natural Resources
California Polytechnic University
San Luis Obispo, CA01-2026
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Ernest Righetti High School
Santa Maria, CA01.2020
Skills
- Customer Service
- Seating Charts
- Coffee Preparation
- ArcGIS Pro
- Data analysis
- Managing geodatabases
- General map creation
- Lifeguarding
- First Aid
- CPR
- AED
- Microsoft Office Suite
- Excel
- Google Drive
- Outlook
- Mac/PC
- Social Media
Certification
- Food Handlers Certification - County of San Luis Obispo
- California Responsible Beverage Service Certification - Alcoholic Beverage Control
- Lifeguarding/ First Aid / CPR / AED - American Red Cross
- First Aid for Public Safety Personnel - American Red Cross
Timeline
Barista/Cashier/Bartender
First Class Concessions, SBP Airport
08.2024 - 08.2025
Barista and Cashier
Linnaea’s Cafe
06.2022 - 11.2023
Host and Server Support
Luna Red SLO Restaurant
04.2021 - 09.2021
Lifeguard and Swim Lesson Instructor
City of Santa Maria
05.2016 - 09.2020
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Ernest Righetti High School
Bachelor of Science - Forestry and Natural Resources
California Polytechnic University
ADDITIONAL INFORMATION
- COMMUNITY ASSOCIATIONS
- Member
- Cal Poly Society of American Foresters (2021-current)
- Net Impact San Luis Obispo (2020-current)
- Community Hub Leader, Sunrise Movement (2017-current)
- Volunteer
- Cal Poly Experimental Student Farm (2020 - present)
- Special Olympics Swim Team Coach (2017- 2020)
- Morro Bay National Estuary Program (2024- present)
- LEADERSHIP
- Regional Delegate, Sunrise Movement Leadership Summit, Washington DC (January 2020)
- Team Captain, Varsity Water Polo Team & Varsity Swim Team (2019-2020)