ELLA FRANCIS
Prince George,Canada
Summary
Dedicated student with demonstrated strengths in customer service, time management and working in fast paced environments. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Project Self Holistic Therapy
09.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Barista Supervisor/Barista
The Open Door Cafe
06.2022 - Current
- Overseeing coworker interactions and resolving disputes
- Addressed and resolved customer issues to promote satisfaction
- Cleaned prep areas and replenished supplies to maintain a safe and healthy work environment
- Navigated periods of high volume with a calm demeanor to keep the store operating to standard
- Prepared beverages with speed and accuracy to minimize customer wait times
- Trained new workers in correct use of equipment, customer service techniques and beverage recipes
Ski Coach
Prince George Alpine Ski Club
01.2019 - 03.2023
- Planned, organized and conducted practice sessions
- Provided training direction, encouragement, motivation and nutritional advice to prepare athletes for competitive events
- Communicated with parents and/or guardians
- Supervised and trained 8-12 athletes ranging from ages 6-12 years old
Landscape Laborer
Northern Lights Estate Winery
05.2021 - 09.2021
- Performed landscape and irrigation work using correct tools and equipment
- Planted trees, shrubs and flowers using shovels or other equipment
- Helped other crew members when lifting and positioning supplies and equipment
- Adjusted maintenance tasks to properly care for grounds throughout changing seasons
Summer Nanny
Private
05.2020 - 09.2020
- Balanced children's schedules with regular rest, play, and academic hours
- Encouraged children to be independent, self-motivated, and determined by demonstrating positive behaviors
- Played with children, organizing fun age-appropriate activities
Education
Bachelor of Science (B.S.) - Nursing
University of Northern British Columbia
Prince George, BC05.2027
Highschool Diploma -
Shas Ti Kelly Road Secondary School
Prince George, BC06.2022
Skills
- Safety Management
- Work Planning and Prioritization
- Team Building and Leadership
- Complaint Handling
- Staff Management
- Responsible and Punctual
- Strong Work Ethic
- Customer/Client relations
- Organization skills
- Data Entry
Certification
- BLS with Airway and Oxygen
- Food Safe Level 1
- Entry Level 1 Coaching Course- BC Alpine
References
- Katrina Wiebe, Owner of the Open Door Cafe, (778)-220-2170, theopendoorcafe.pg@gmail.com
- Farah Mackenzie, Prince George Ski Club, (250)-640-6203, Farah.mckenzie@bccancer.bc.ca
- Raylesha Prest, Northern Lights Estate Winery, (250)-640-4845, Raylesha.nlew@gmail.com
- Chelsea Handford, Owner of Project Self Holistic Therapy, (250)- 640-2201, Hello@projectselfht.com
Timeline
Receptionist
Project Self Holistic Therapy
09.2024 - Current
Barista Supervisor/Barista
The Open Door Cafe
06.2022 - Current
Landscape Laborer
Northern Lights Estate Winery
05.2021 - 09.2021
Summer Nanny
Private
05.2020 - 09.2020
Ski Coach
Prince George Alpine Ski Club
01.2019 - 03.2023
Bachelor of Science (B.S.) - Nursing
University of Northern British Columbia
Highschool Diploma -
Shas Ti Kelly Road Secondary School
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