Ella Fam
Toronto
Summary
Highly driven, enthusiastic and creative, undergraduate student seeking to gain experience in the communications and media field. Strong team player, yet excels in disciplined independent projects. Adaptive, detail-oriented, and dedicated to achieving a common goal to ensure the best possible experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
RendezViews
06.2024 - Current
- Collaborated with a team of 5-10 servers to manage customer orders, coordinate table assignments, and streamline service operations, resulting in improved customer satisfaction and experience and reduced wait times for food
Bartender, and Bottle Service
The Fifth Social Club
05.2024 - Current
- Worked with a team of 3-4 bartenders and bottle service staff to manage VIP reservations, prepare and serve drinks, and ensure a seamless guest experience, leading to increased customer satisfaction and higher sales revenue
Server
Astoria
05.2023 - 08.2023
- Company Overview: a Greek restaurant
- Served at Astoria in Toronto, a Greek restaurant, during the Taste of the Danforth festival, efficiently took orders, delivered meals, and provided exceptional customer service, which led to the successful management of high customer volumes, contributing to a smooth and enjoyable dining experience for all patrons
- A Greek restaurant
Hostess
Maison Selby
05.2022 - 08.2022
- Worked closely with a team of 5-10 hospitality staff to schedule reservations, assigned tables and managed waitlists resulting in an efficient flow of customers through the restaurant and decreased wait times
Barista, and Food Prep
Calii Love
05.2022 - 08.2022
- Worked at Calii Love in Toronto as a Barista and Food Prep staff, expertly preparing beverages and meals, maintaining a clean and organized workspace, and providing excellent customer service, which enhanced the overall dining experience and contributed to customer satisfaction
Commercial Intern
Canada Goose
05.2019 - 06.2019
- Collaborated with the sales team as a Commercial Intern at Canada Goose, efficiently taking inventory and organizing order confirmations using Excel; assisted in the meticulous preparation and presentation of jackets for the showroom, ensuring an attractive display for clients; additionally, supported the coordination and setup of company lunches, contributing to a well-organized and productive team environment
Education
Gender Studies and Criminology -
Western University
London, Ontario04.2025
Rosedale Heights School of the Arts
01.2021
Waldorf Academy
Toronto, Ontario01.2017
Skills
- Communication
- Creativity
- Attention to Detail
- Adaptability
- Collaboration
- Strong work ethic
- Guest engagement
- Sales expertise
Languages
English
Finnish
Volunteer Work
- Usher, Rosedale Heights Schools of the Arts, 2020, Volunteered at Rosedale Heights as an usher for school open houses and concerts, guiding guests to their seats, providing information, and ensuring a smooth and enjoyable experience for all attendees, which contributed to the successful execution of the events.
- Summer Camp Leader’s Assistant, Toronto Waldorf School and Waldorf Academy, 2018 - 2020, Volunteered for the Summer Camp leaders at Toronto Waldorf School and Waldorf Academy, assisting in organizing activities, supervising campers, and ensuring a safe and engaging environment, which contributed to a successful and enjoyable camp experience for all participants.
Awards
- Honour Roll, Four years on honour roll at Rosedale Heights
- Visual Arts Award, Award for teamwork and skill
- Smart Serve Certification, Received
- Red Cross Babysitting Course, Completed
Certification
- Digital Strategy and Communications Management, U of T, January 2025-current
Timeline
Server
RendezViews
06.2024 - Current
Bartender, and Bottle Service
The Fifth Social Club
05.2024 - Current
Server
Astoria
05.2023 - 08.2023
Hostess
Maison Selby
05.2022 - 08.2022
Barista, and Food Prep
Calii Love
05.2022 - 08.2022
Commercial Intern
Canada Goose
05.2019 - 06.2019
Rosedale Heights School of the Arts
Waldorf Academy
Gender Studies and Criminology -
Western University
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