Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Ella Estacion

Campbell

Summary

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Culinary professional with strong background in high-pressure kitchen environments. Expertise in menu development, ingredient sourcing, and maintaining high standards of food quality and presentation. Known for fostering collaboration, adapting to changing needs, and consistently achieving desired results. Skilled in team leadership, inventory management, and culinary innovation.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Owner/Chef

Bay Ellas Lumpia (Willow Glen Farmers Market)
11.2024 - Current
  • Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Optimized food preparation processes, implementing time-saving techniques without compromising quality.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Reduced food waste with strategic menu planning and inventory control techniques.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
  • Prepared meals from scratch using authentic, popular recipes to generate repeat business.
  • Successfully met dietary requirements for diverse clientele by providing customized meal options upon request.
  • Developed strategic business plans to enhance overall operational efficiency and profitability.
  • Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
  • Trained and mentored staff, fostering a collaborative work environment and enhancing team performance.
  • Implemented customer feedback mechanisms, improving service delivery and client satisfaction rates.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Led kitchen operations ensuring high-quality food preparation and presentation.
  • Developed seasonal menus incorporating local ingredients and culinary trends.
  • Oversaw daily kitchen activities ensuring compliance with health and safety regulations.
  • Oversaw grill, stove, and oven, and cleaned equipment after every shift.
  • Checked freezer and refrigerator prior to each shift to verify correct temperatures.



Service Experience Representative

Nordstrom Rack
10.2023 - 03.2024
  • Greeted customer in a warm professional manner
  • Set and exceeded sales goals while supporting those of my team
  • Provided honest and confident feedback to customers regarding the style and fit of merchandise
  • Opened Nordstrom reward accounts as a means of building customer relationships
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Completed all cleaning, stocking and organizing tasks in assigned sales area
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Fostered positive relationships with customers through personalized interactions and attentive support.

Customer Service Lead

Burlington Stores
09.2022 - 03.2024
  • Leading day-to-day customer service initiatives, inspiring, motivating, and encouraging associates to provide exceptional, friendly and professional customer service at all times
  • Ensure a customer-first focus is a top priority while friendliness, speed of checkout, and customer service remain top of mind
  • Maintain a neat and orderly front end area, troubleshooting issues with registers and transactions
  • Coordinate meal and break periods and monitor schedule adherence
  • Model company core values
  • Led team in delivering exceptional customer service and resolving complex inquiries.
  • Streamlined processes to enhance customer satisfaction and operational efficiency.

Assistant Loan Processor/Receptionist

Baycal Financial Milpitas II
07.2012 - 10.2020
  • Serve as an ongoing point of contact for clients, helping them collect required information and complete any necessary documents throughout the loan process
  • Assist and coordinate internal parties involved in the loan application process, including mortgage loan officers, underwriters, and realtors
  • Gather information for new loan underwriting, including credit reports, tax filings, business entity searches, and title work
  • Ensure loan documentation complies with federal and state requirements
  • Processed loan applications, ensuring compliance with regulatory guidelines and internal policies.
  • Assisted in evaluating borrower financial information to determine eligibility for loan products.

RGIS Inventory Specialist

Retail Grocery Inventory Service (RGIS)
01.2014 - 12.2015
  • Maintaining and updating records.
  • Counting materials, equipment, merchandise, or supplies in stock.
  • Reporting discrepancies between physical counts and computer records.
  • Developing or improving upon inventory management procedures.
  • Stocking and distributing supplies, equipment or merchandise.
  • Compiling balance, price and cost reports.

Customer Service Lead/Cashier

KFC
02.2008 - 10.2011
  • Lead and motivate a team of employees to ensure that all customer orders are fulfilled accurately, efficiently, and in a timely manner
  • Ensure compliance with company policies and procedures, including safety and sanitation standards
  • Monitor employee performance and provide feedback on areas for improvement
  • Train new hires on proper food handling techniques, customer service skills, and cash register operations
  • Assist the store manager in developing strategies to increase sales and profitability
  • Maintain accurate records of daily transactions and inventory levels
  • Resolve customer complaints in a professional and courteous manner
  • Monitor and maintain cleanliness and organization of the restaurant
  • Oversee the preparation of food items according to KFC recipes and specifications
  • Manage shift schedules and assign tasks to staff members
  • Track labor costs and other expenses to stay within budget
  • Develop and implement plans to improve operational efficiency

Education

High school diploma -

Fremont High School
Sunnyvale, CA

Skills

  • Customer Service
  • Food safety and sanitation
  • Sales
  • Cooking techniques
  • Cash Handling
  • Food presentation
  • Order Entry
  • Meal preparation
  • Computer Operation
  • Food quality
  • Computer Skills
  • Ingredient knowledge
  • Cleaning Experience
  • Food plating and presentation
  • Retail Sales
  • Microsoft Excel
  • Account Management
  • Data Entry
  • Customer service
  • Retail sales
  • Cash handling
  • Cash register
  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication

Websites

Certification

ServSafe Food Manager Certification

Timeline

Owner/Chef

Bay Ellas Lumpia (Willow Glen Farmers Market)
11.2024 - Current

Service Experience Representative

Nordstrom Rack
10.2023 - 03.2024

Customer Service Lead

Burlington Stores
09.2022 - 03.2024

RGIS Inventory Specialist

Retail Grocery Inventory Service (RGIS)
01.2014 - 12.2015

Assistant Loan Processor/Receptionist

Baycal Financial Milpitas II
07.2012 - 10.2020

Customer Service Lead/Cashier

KFC
02.2008 - 10.2011

High school diploma -

Fremont High School

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