Ella Cowey
L0R1Y0
Summary
A highly motivated recent university graduate successful at managing multiple priorities with a positive attitude. 7+ years of working in the customer service industry across two countries alongside being a nanny to two young children. Organized and dependable candidate who reviews individual performance and adapts well to different environments.
Overview
3
3
years of professional experience
Work History
Team Member
Tim Hortons
02.2023 - Current
- Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Au Pair
The Moxham Family
11.2022 - 07.2023
- Caring for a 3- and 6-year old's physical and mental wellbeing as their live-in nanny
- This role demanded reliability, punctuality, patience to create a respectful environment for the children
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Calmly diffused situations while helping them to work through their emotions.
- Promoted intellectual development through reading, storytelling, and engaging educational activities.
Duty Manager/Barista
Portland Coffee Co
04.2021 - 08.2022
- Customer facing role in a coffee shop where I served customers, organized up to 15 staff members to provide a smooth-running environment, largely managed the running of social media platforms/advertising/new menu concepts and problem solved issues for customers
- I interviewed for new employees and trained new starters.
Education
Bachelor of Arts - American Studies And History BA
University of Nottingham
Nottingham, UK08.2022
A-Levels/GCSE - History B Grade, Geography B Grade, English Literature C Grade and Extended Qualification Project C Grade
Whitley Bay High School
Tyne And Wear, UK07.2019
Skills
- 7 years of experience in the customer service industry
- Excellent verbal and written communication
- Evaluative and reflective of personal performance
- Hard working, positive attitude
- Caring and patient personality
- Self-motivated
- Ability to quickly understand new concepts and develop new skills
- Organized with great time management
Awards
First aid trained
Timeline
Team Member
Tim Hortons
02.2023 - Current
Au Pair
The Moxham Family
11.2022 - 07.2023
Duty Manager/Barista
Portland Coffee Co
04.2021 - 08.2022
Bachelor of Arts - American Studies And History BA
University of Nottingham
A-Levels/GCSE - History B Grade, Geography B Grade, English Literature C Grade and Extended Qualification Project C Grade
Whitley Bay High School
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