Ella Cortes
Willows
Summary
Proven Assistant Manager at Houchens Industries Inc. IGA, enhancing customer satisfaction and reducing cash discrepancies through meticulous oversight. Expert in food safety and passionate about delivering top-notch hospitality service. Demonstrated ability to improve store operations and financial accuracy, leveraging skills in customer service and sanitation procedures.
Overview
12
12
years of professional experience
Work History
Deli/Bakery Clerk
Marvals Food Store
10.2023 - Current
- Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Assistant Manager
Houchens Industries Inc. IGA
02.2013 - 09.2023
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
Dunning High
Willows, CA06.1994
Skills
- Customer Service
- Food Preparation
- Bakery equipment knowledge
- Customer Satisfaction
- Food handling safety
- Flexible Schedule
- Punctual and Reliable
- Cleanliness standards
- Stocking and Shelving
- Accurate order fulfillment
- Customer inquiries
- Food Safety
- Workplace Safety
- Stock Rotation
- Stock replenishment
- Special order handling
- Health department standards
- Sanitation Procedures
- Hospitality service expertise
- Quality Assurance
- Product Sampling
- Work Prioritization
- Allergen awareness
Timeline
Deli/Bakery Clerk
Marvals Food Store
10.2023 - Current
Assistant Manager
Houchens Industries Inc. IGA
02.2013 - 09.2023
High School Diploma -
Dunning High
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