Ella Chui Han Tang
Vancouver,BC
Summary
Committed and hardworking employee with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
10
10
years of professional experience
Work History
Healthcare Assistant
UMP Medical Centre Limited
06.2022 - 10.2023
- Experienced in working at diagnostic imaging centres
- Prepared patients for procedures in a timely manner, and maintained good communication with patients throughout their appointments
- Handled clerical duties including answering telephone inquiries, billing, and registering patients.
Healthcare Assistant
International Medical Centre
09.2021 - 04.2022
- Assisted in diagnostic imaging procedures such as CT, MRI, Ultrasound, FNA, and Biopsy
- Efficient in venipuncture and IV cannulation
- Ability to report and document medical records according to the company's standards.
Clinic Assistant
PCPH Medical Practice
03.2019 - 06.2021
- Assisted doctors during consultation, Echocardiogram, and Shockwave therapy
- Efficient in clinical practices such as blood pressure, E.C.G, 24 hour holter monitor, blood glucose and blood taking
- Handled incoming and outgoing calls, patient enquiries, and appointment booking
- Proficient in Clinic Solution and basic computer skills.
Direct Care Professional
ACR Homes Inc.
03.2014 - 07.2016
- Assisted patients with daily living including personal care and health care needs, meals, transportation, and recreational and leisure activities
- Documented data related to patient's diagnosis, medications, and communicating new changes to on-coming shift
- Followed medical orders and directions from medical staff and supervisor.
Education
Bachelor of Science in Nursing -
University of Northwestern-St. Paul
Minnesota, USA07.2018
Skills
- Customer Service
- Cash Handling
- Guest Services
- Payment Collection
- Data Entry Proficiency
- Refund Handling
- Attention to detail
- Positive attitude
- Customer focus
- Organizational skills
Languages
English
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Full Professional
Timeline
Healthcare Assistant
UMP Medical Centre Limited
06.2022 - 10.2023
Healthcare Assistant
International Medical Centre
09.2021 - 04.2022
Clinic Assistant
PCPH Medical Practice
03.2019 - 06.2021
Direct Care Professional
ACR Homes Inc.
03.2014 - 07.2016
Bachelor of Science in Nursing -
University of Northwestern-St. Paul
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