Ella Baerwald
Saskatoon,SK
Summary
Customer-focused professional skilled in managing multiple priorities and enhancing brand visibility through targeted marketing campaigns. Expertise in fostering customer loyalty and satisfaction while building strong relationships. Strong organizational abilities and effective communication strategies support teamwork and promote positive dining experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server Supervisor & Bartender
The Haines Mile Pub
Saskatoon, Saskatchewan
12.2025 - Current
- Crafted and served high-quality cocktails and beverages, elevating customer satisfaction and engagement.
- Provided exceptional customer service, enhancing guest experience in fast-paced dining environment.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Ensured cleanliness and organization of dining area, contributing to a welcoming atmosphere throughout shifts.
Marketing Administrator
Federated Co-operatives Limited
09.2025 - 12.2025
- Managed media contracts and invoices for large-scale marketing campaigns with national brands, ensuring adherence to budgets and timelines.
- Developed and maintained marketing databases to enhance data accuracy and streamline access for team members.
- Coordinated merchandise order with Hardpressed for over 160 Co-op associations across Western Canada, ensuring timely delivery and inventory management.
Customer Experience & Marketing Student
Federated Co-operatives Limited
01.2025 - 08.2025
- Analyzed customer feedback to identify trends and drive improvements in service quality.
- Collaborated on production workflows, marketing, social media and website using platforms like Meta and Sprout Social.
- Processed high volumes of media invoices accurately using Microsoft Excel and Adobe Suite.
- Reported on membership signups for over 125 Co-op associations.
- Assisted in the development of a comprehensive content calendar, ensuring consistency across all social media platforms.
- Assisted in daily operations and customer service at local co-op store.
- Coordinated inventory management and restocking of merchandise.
- Participated in team meetings to discuss workflow improvements.
Golf Services Employee
Riverside Country Club
04.2023 - 10.2024
- Responded quickly to meet members' needs and resolve problems.
- Identified ways to improve efficiency and member satisfaction in operations.
- Exhibited excellent communication skills by interacting with members and guests regarding their needs.
- Utilized interpersonal skills to promote the sale of merchandise in the Pro Shop.
- Developed knowledge of golf course operations, rules and regulations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Cashier Supervisor
Shoppers Drug Mart
07.2021 - 09.2022
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
Gymnastics Coach
Can-Am Gymnastics Club
10.2018 - 07.2021
- Developed lesson plans and routines for individual students to meet personal goals and abilities
- Maintained a fun-filled atmosphere with class participants while remaining professional and focused on achievement
- Implemented exercise programs and training strategies to bolster individual and team performance.
Education
BComm, Marketing
Edwards School of Business
Saskatoon, SK12-2026
Skills
- Relationship building
- Interpersonal communication
- CRM management
- Feedback & complaint handling
- Creative problem-solving
- Strong communication and interpersonal skills
- Event coordination
- Complaint resolution
Accomplishments
- Planned and ran a national-scale campaign: "Find Your Summer" and Co-op social media accounts
- Spoke at conference in Nanaimo, BC to local Co-op representatives about digital marketing strategies
Certification
Serve it Right (Dec. 2025) - Certified
NCCP Coach & NCCP Making Ethical Decisions Certified
Digital Marketing Institute Pro - Certified
NCCP Coach & NCCP Making Ethical Decisions Certified
Digital Marketing Institute Pro - Certified
Athletic and Volunteering Accomplishments
Former Huskies Track and Field athlete and leadership team member with a strong background in competitive sports, including softball, volleyball, and gymnastics. Demonstrated discipline, teamwork, and goal-oriented performance through national-level competition and academic excellence. Dedicated over 100 volunteer hours mentoring young athletes and supporting community programs through organizations such as Huskie Athletics, Saskatoon Track and Field Club, Holy Cross High School, and FCL School Breakfast Program.
Timeline
Server Supervisor & Bartender
The Haines Mile Pub
12.2025 - Current
Marketing Administrator
Federated Co-operatives Limited
09.2025 - 12.2025
Customer Experience & Marketing Student
Federated Co-operatives Limited
01.2025 - 08.2025
Golf Services Employee
Riverside Country Club
04.2023 - 10.2024
Cashier Supervisor
Shoppers Drug Mart
07.2021 - 09.2022
Gymnastics Coach
Can-Am Gymnastics Club
10.2018 - 07.2021
BComm, Marketing
Edwards School of Business