Ella Amanfo
Employment Consultant
Calgary,AB
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
9
9
years of professional experience
Work History
HR Assistant
Europa Tourist Group
06.2022 - 07.2024
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Managed payroll processing with 99% accuracy, ensuring timely and correct payments for all employees.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Supported managers in addressing employee relations issues, contributing to decrease in workplace conflicts.
- Maintained up-to-date knowledge of employment laws ensuring compliance with labor regulations by conducting thorough audits of HR practices and policies.
- Successfully negotiated salary terms to align with budget constraints while securing competitive compensation package.
- Responded to inquiries by answering telephone calls, in-person questions and emails
- Oversaw and managed hiring process and assisted human resources
- Coordinated and set up meeting materials, presentations and audiovisual systems
- Increased efficiency in HR operations through regular evaluation of workflows, identifying areas for improvement or automation
- Developed training materials to facilitate consistent onboarding experiences for new hires across departments
- Delivered friendly assistance with new hires throughout interviewing and hiring process
Administrative Secretary
Centro Medico Nutrizione E Prevenzione
06.2021 - 01.2022
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Accurately delivered Covid test results to clients
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Responded to emails and other correspondence
- Entered data into system and updated customer contacts with information to keep records current.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed over 100 Covid test appointment per day
Administrative Clerk
Unsic
11.2020 - 04.2021
- Entered data into system and updated customer contacts with information to keep records current.
- Created and updated records and files to maintain document compliance.
- Created welcoming environment for customer by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Input data and processed system change to generate accurate reports.
Receptionist Clerk
Hotel Rossini
07.2020 - 10.2020
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Responded to inquiries from callers seeking information.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
- Maintained confidentiality of information regarding clients and company.
Cinema Worker
Uci Cinema
09.2019 - 06.2020
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Checked IDs for age-restricted shows in compliance with regulations.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
- Worked with other staff members for smooth theater operations.
- Greeted customers with smile and provided friendly, knowledgeable service.
Translator
Cooperativa Synergasia
08.2018 - 08.2019
- Translated documents from English to Italian and vice-versa.
- Provided verbal summaries of non-English documents to diverse audiences.
- Worked with other translators to facilitate real time conversations.
- Interpreted conversations between foreign language-speaking clients and others.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted spoken and written languages other than English and vice versa.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
- Provided oral interpretations for clients during special events, successfully maintaining pace with native speakers to deliver real-time comprehension.
Administrative Secretary
The Methodist church - Pordenone
09.2015 - 06.2019
- Created and updated records and files to maintain document compliance.
- Provided clerical support to church members by copying, faxing, and filing documents.
- Conducted research to assist with routine tasks and special projects.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Managed filing system, entered data and completed other clerical tasks.
VBS Volunteer
Raspberry Hills Farm
06.2017 - 09.2017
- Managed classroom behavior to maintain safety and promote orderly learning environments.
- Adapted bible verses and lessons into stories and activities to help children comprehend scriptures.
- Merged bible verses with current events to develop curriculum and address relevant topics children regularly encounter.
- Encouraged class participation to build student confidence and interest in church teachings.
Education
BBA - Employment Consultancy
University of Padua
Padua07.2024
High School Diploma -
ITSEE Mattiussi
PordenoneSkills
Report Writing
Legal Document Preparation
Administrative Procedures
Employment law knowledge
Hotel Booking
Records Preparation
Document and File Management
Confidentiality and Data Protection
Reception Functions
Report Writing
Languages
English
Native or Bilingual
Italian
Native or Bilingual
French
Elementary
Timeline
HR Assistant
Europa Tourist Group
06.2022 - 07.2024
Administrative Secretary
Centro Medico Nutrizione E Prevenzione
06.2021 - 01.2022
Administrative Clerk
Unsic
11.2020 - 04.2021
Receptionist Clerk
Hotel Rossini
07.2020 - 10.2020
Cinema Worker
Uci Cinema
09.2019 - 06.2020
Translator
Cooperativa Synergasia
08.2018 - 08.2019
VBS Volunteer
Raspberry Hills Farm
06.2017 - 09.2017
Administrative Secretary
The Methodist church - Pordenone
09.2015 - 06.2019
BBA - Employment Consultancy
University of Padua
High School Diploma -
ITSEE Mattiussi
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