Elen Grigoryan
Los Angeles
Summary
Energetic professional with demonstrated ability to provide excellent customer service and support over the phone. Proficient in managing calls, transferring calls to appropriate departments, and handling inquiries efficiently. Skilled in active listening, clear communication, and multitasking.
Resourceful professional in communication services, known for high productivity and efficiency in task completion. Possess specialized skills in rapid information processing, effective call routing, and maintaining calm under pressure. Excel using empathy, active listening, and clear communication to resolve inquiries and facilitate connections.
Overview
2025
2025
years of professional experience
Work History
Phone Operator
Heartbeat Cardiovascular Medical Group
Glendale
03.2023 - 03.2024
- Managed inbound and outbound calls, ensuring accurate patient information was conveyed and recorded efficiently.
- Scheduled appointments and coordinated follow-up communications to enhance patient engagement and streamline operations.
- Assisted medical staff by relaying patient inquiries and clarifying procedural information to improve service quality.
- Maintained patient records and ensured compliance with confidentiality regulations, thereby safeguarding sensitive information.
Intake Coordinator
Good way home health
Los Angeles
03.2022 - 02.2023
- Assisted in the training of new staff on intake procedures, resulting in improved team performance and patient satisfaction.
- Developed and maintained strong relationships with patients and families, facilitating effective communication and support throughout the intake process.
Customer Service Representative
Coolina knifes
Los Angeles
05.2020 - 10.2021
- Provided exceptional customer support by resolving inquiries promptly, ensuring a seamless experience for all clients.
- Managed high-volume call and email correspondence, consistently maintaining a high level of customer satisfaction.
- Collaborated with team members to develop efficient processes that improved response times and service quality.
Fashion Jewelry Dept
Macys Department Store
Los Angeles
- Cultivated customer relationships by providing personalized styling advice, enhancing overall shopping experiences and driving repeat business.
- Collaborated with team members to design visually appealing displays, resulting in increased foot traffic and product visibility.
- Assisted in training new employees on product knowledge and sales techniques, fostering a knowledgeable and effective sales team.
Education
Burbank High School
Concorde Career College
Skills
- Patient communication
- Appointment scheduling
- Call management
- Patient record maintenance
- Confidentiality compliance
- Team collaboration
- Inquiry resolution
- Staff training
- Relationship building
- Customer support
- Service quality enhancement
Languages
Armenian
Native/ Bilingual
English
Native/ Bilingual
Timeline
Phone Operator
Heartbeat Cardiovascular Medical Group
03.2023 - 03.2024
Intake Coordinator
Good way home health
03.2022 - 02.2023
Customer Service Representative
Coolina knifes
05.2020 - 10.2021
Fashion Jewelry Dept
Macys Department Store
Burbank High School
Concorde Career College