Elka Ezekiel Mejia
Quezon City,Metro Manila
Summary
Adept at problem-solving and team motivation, I significantly enhanced team productivity at Wipro Philippines, Inc by fostering a collaborative environment and streamlining work processes. My expertise in performance improvement and client service, coupled with a proven track record in leading teams to exceed goals, positions me as a valuable asset to any employer seeking dynamic leadership and tangible results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader
Wipro Philippines, Inc
05.2022 - 05.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Assisted in recruitment to build team of top performers.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Quality Assurance Officer
Cybersoft Content Services, Inc
09.2019 - 03.2022
- Conducted evaluations to identify weak areas and identify problematic issues while promoting corrective methods.
- Collaborated with cross-functional teams for timely resolution of quality issues and concerns.
- Conducted risk assessments to identify potential hazards and develop mitigation strategies in the production process.
- Liaised with external auditors during certification processes, demonstrating an unwavering commitment to meeting stringent regulatory requirements for product safety and effectiveness.
- Implemented continuous improvement initiatives focused on enhancing overall product quality and reducing waste within production processes.
Customer Service Representative
Teletech - Novaliches
09.2018 - 05.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor of Science - Tourism And Travel Management
Lyceum of The Philippines University
Manila03-2013
Skills
- Problem-solving
- Team supervision
- Team motivation
- Team building
- Teamwork and collaboration
- Client service
- Work Planning and Prioritization
- People management
- Performance improvement
- Complex Problem-solving
- Work planning
- Documentation and reporting
Accomplishments
In 2024, I consistently achieved high performance, having the top team almost every month. This was a result of my dedication to fostering a collaborative environment and encouraging continuous improvement. Additionally, I successfully managed three different lines of business, ensuring that each delivered strong quality scores. My ability to multitask and prioritize effectively played a key role in maintaining high standards and meeting organizational goals across all areas.
Languages
English
Full Professional
Certification
Six Sigma: Yellow Belt Certified 2024
Timeline
Team Leader
Wipro Philippines, Inc
05.2022 - 05.2024
Quality Assurance Officer
Cybersoft Content Services, Inc
09.2019 - 03.2022
Customer Service Representative
Teletech - Novaliches
09.2018 - 05.2019
Bachelor of Science - Tourism And Travel Management
Lyceum of The Philippines University
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